Job Details
Qualifications
- Computer networking
- High school diploma or GED
- IT
- Microsoft Office
- ServiceNow
- Windows
Job Description
Title: Computer Support Associate
Location: Moline, IL (Onsite)
Duration: 03+ Years
Job Description:
We are currently seeking an Onsite Infrastructure Support Specialist to provide essential support for our infrastructure operations. The successful candidate will be responsible for a variety of duties to ensure the smooth functioning of our onsite computing environment. If you have a solid understanding of computing and networking concepts, possess strong troubleshooting skills, and are committed to delivering exceptional support, we encourage you to apply for this position.
Job Duties:
- Conduct computer imaging, replace printer toner, dispose of outdated assets, and resolve trouble tickets from ServiceNow queues.
- Update assets in ServiceNow, follow KB articles for effective problem resolution, and adhere to unit-specific processes.
- Schedule routine equipment maintenance, order supplies, monitor inventory, update data records, and maintain interaction with suppliers.
- Troubleshoot end-user tickets by following KB articles to resolve issues promptly.
- Provide support for meetings and ensure equipment maintenance.
Job Requirements:
- Knowledge of computing and networking concepts and fundamentals.
- Proficiency in using standard desktop applications such as Microsoft Office, along with intranet and internet functions.
- Familiarity with computer security policies and a general understanding of computer security concepts.
- Preferred: 1 year or more of IT experience, although recent college graduates with relevant knowledge will also be considered.
Education Requirements:
- Degree in an Information Technology discipline or equivalent experience.
- High school or secondary diploma or equivalent.
Additional Information:
- This is a First Shift, ONSITE position.
- Occasional overtime, weekend, and on-call work may be required, but it is infrequent.
- Some driving to other Quad City area locations may be necessary if additional support coverage is needed (less than 5% of the time).
Job Type: Contract
Pay: $25.00 per hour
Experience level:
- 1 year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Moline, IL 61265: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Computer Support: 1 year (Required)
- Windows: 1 year (Preferred)
Work Location: In person
Speak with the employer
+91 8482075517