Job Details
Qualifications
- Analysis skills
- Associate's degree
- Customer service
- Operating systems
- Software troubleshooting
- Technical support
Job Description
Pinnacle Advertising has an exciting opportunity for an entry-level IT Support Technician. This is a hybrid role based at our Schaumburg, IL office location.
Duties/Responsibilities:
Monitor and respond quickly and effectively to requests received through the IT helpdesk tickets
Troubleshoot hardware and software problems.
Set up and configure laptops, desktops, printers, scanners, and other peripherals/accessories.
Help develop and maintain knowledge base articles and other guides/documentation.
Inventory management of company equipment
Onboarding and offboarding duties – Configure computer & equipment for new employees and collect computer & equipment from departing employees (offboarding).
Required Skills/Abilities:
Strong Customer Service Skills
Experience with desktop operating systems including macOS, Windows OS
Self-motivated individual with the ability to retain information quickly & present new ideas
The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required.
Strong analytical and organizational skills
A sense of urgency and a commitment to timely completion of projects.
Attention to detail along with a commitment to quality and confidentiality.
Education and Experience
Associates degree in Computer Science, or related field
At least 2 years of Technical Support experience