Job Details
Qualifications
- High school diploma or GED
- Mac OS
- Phone etiquette
- Remote access software
- TeamViewer
- Windows
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
Job Description
Job Summary
Get your start in the IT world!
Emerging computer accessory company is looking for customer service/ technical support talent to handle our growing volume. This is a great opportunity for anyone looking to gain valuable experience in the IT industry! We are looking for fun and energetic people that are hard-working and interested in the latest technology.
Come join us in our laid back work environment with room for advancement! Our hours of operation are from 8:30am till 7:00pm Monday thru Friday, but we typically schedule for eight-hour shifts, Full time.
Responsibilities and Duties
Job Duties Include:
- Interacting with costumers over the phone, email and live chat
- Troubleshooting customer's issues quickly and efficiently while maintaining a pleasant attitude
- Develop new troubleshooting strategies and communicate them with the team
- Help test new and current products and report findings to management
- Other duties as assigned
Qualifications and Skills
Qualifications:
- Preferred knowledge in Linux®, macOS® X and Windows® operating systems
- Knowledgeable about computers
- Strong verbal and written communication skills
- Must be dependable
- At least one year experience working in a customer service role
- Strong data entry skills
- Phone skills (exhibit proper phone etiquette and clear speech)
- People skills
- Problem solving
- Bilingual a plus
- An ability to multi-task
- Preferred experience with Zendesk®, Teamviewer, and LiveChat
Linux is a trademark (or registered trademark) of The Linux Foundation, in the U.S. and other countries. macOS is a trademark (or registered trademark) of Apple Inc., registered in the U.S. and other countries. Windows is a trademark (or registered trademark) of Microsoft Corp., in the U.S. and other countries. Zendesk is a trademark (or registered trademarks) of Zendesk, Inc., in the U.S. and other countries. All other trademarks and brand names are the property of their respective owners.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Ability to commute/relocate:
- Kennesaw, GA 30152: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Experience:
- Customer support: 1 year (Preferred)
- Windows: 1 year (Preferred)
- iOS: 1 year (Preferred)
Work Location: In person