Job Details
Qualifications
- Databases
- Desktop support
- IT
- Operating systems
- Windows
Job Description
Job Summary
This position offers practical work experience, an introduction to IT desktop support and an opportunity to gain experience with the technical operations of a nonprofit organization. This opportunity will involve challenging tasks, real technical projects, and interaction with staff. This is an opportunity to gain hands-on experience in the computer field. This position will also prepare college students, and recent graduates for entry into the business world by providing a thorough understanding of the Information Technology functions of Salvation Army to include theory and practical application of attained knowledge. This will provide direct technical assistance and support to Salvation Army staff for network, hardware and software issues. Duties may include installing and maintaining computer systems including network and local software and hardware on desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide one-on-one technical assistance as needed/requested, providing training to staff on software and hardware use, determining causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance.
Knowledge, Skills and Abilities
Knowledge of the capabilities of computers and peripheral devices. Knowledge of hardware and software databases available to end users as well as all versions of WINDOWS, Lotus Notes, Internet interface, and LANS operating systems. Knowledge of the processes employed to determine the applicability of a specific product to a given functional area. Knowledge of the computer operating systems used by the Information Technology Department in depth sufficient to accurately and completely train users in the methods and procedures. Knowledge of effective presentation skills. Ability to demonstrate solid troubleshooting skills, and the ability to work well in a team environment, excellent oral and written communications skills and the ability to work under supervision. Ability to demonstrate highly developed interpersonal skills and the ability to work well in a team-based environment independent worker. Ability to prioritize tasks and efficiently manage time. Ability to exercise good judgment and effectiveness in working with a high performing Team. Ability to respond effectively to inquiries or complaints, and to escalate to other team members and management as needed. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to determine how a computer-based product may best be used to address specific functional needs. Ability to analyze and resolve problems with hardware and software. Ability to identify and obtain resolutions to problems relating to a product and its application to a specific need. Ability to determine compatibility between various software programs and hardware including networking software.
Education and Experience
Completion or actively enrolled in an accredited Two-year technical college program in Information Technology or related field required and experience performing computer repair work with some experience providing desk side and remote incident resolution and support of computer applications; preferred.
Physical Requirements and Working Conditions
Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
Additional Information
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.
To apply, please select the “Apply Now” icon at the bottom if this posting.
Application submittal period: 7/27/23-/8/10/23
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.
We appreciate your interest in employment opportunities with The Salvation Army!