Job Details
Qualifications
- Communication skills
- Customer service
- EHR systems
- High school diploma or GED
- Ophthalmology
- Writing skills
Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
Job Description
Overview:
We are seeking a skilled Medical Front Office and Call Center Manager for our offices in Rehoboth Beach, DE. No nights, no weekends, no major holidays, a robust benefits package, a team oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities.
This is your opportunity to join one of the areas most recognized leaders in ophthalmology. At Delaware Eye Institute, we are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our associates contribute directly to the growth and success of our practice and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.
Think you have what it takes to enact change and motivate employees? Do you have excellent interpersonal, communication, and customer service skills? If YES, then we want to talk with you about our newly opened position. With a focus on customer service to both patients and co-workers, the Medical Front Office and Call Center Manager will set the standard for providing excellent patient service, plan and coordinate the daily activities of the front office and call center teams, schedule and train for proper coverage to meet the needs of clinic flow, ensure compliance with HIPAA/OSHA standards, and will coach and mentor staff to uphold the highest standards of customer service. We are a very busy eyecare center, so a high level of positivity, patience, and energy is required for success in this position.
Responsibilities:
Create and maintain an environment of the highest customer service
Manage day-to-day operations of call center, check-in, check out, insurance verification and medical records
Develop staff through training, performance management, and creating expectations
Maintain and work to constantly improve written clinic policy, and work flows for clinic tasks/responsibilities, including procedures for efficiently using the phone system and EMR
Reconcile daily batches and process deposits
Oversee financial reporting including claim audits and daily charges
Maintain staff schedules to facilitate outstanding patient care and adhere to budget requirements
Input weekly statistics
Maintain HIPAA/OSHA requirements
Facilitate a positive, collaborative, learning environment
Qualifications:
Minimum of a high school diploma or its equivalent
3 years of verifiable employment as a medical front office supervisor, preferably in ophthalmology or optometry
Experience with NextGen and Clearwave programs is HIGHLY preferred
Proven success managing a team of patient services representatives is a must
Hands-on knowledge of check in/out process and using EMR a plus
Excellent customer service, time management, and communication skills, including listening, speaking and writing the English language; Spanish a plus
Proficiency in Microsoft office suite and electronic health records
In Turn We Will Provide:
Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short term disability
Company paid life insurance
Paid holidays and generous paid time off
Paid parking where applicable
Team oriented working environment where you are heard and respected
Clear career ladder opportunities
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