Job Details
Qualifications
- Associate's degree
- Help desk
- High school diploma or GED
- Network administration
- Software troubleshooting
- VPN
- Windows
Benefits
- 401(k)
- Paid time off
- Professional development assistance
- Referral program
Job Description
ALFA Business Inc. is currently seeking an IT Helpdesk Technician to support our clients within the Inland Empire. This position will constantly be dealing with multiple tasks, some of which will include but are not limited to: remote user support, new user creation, troubleshooting laptop systems, virtual servers, network equipment, presenting solutions to problems, and learning/assisting with support and functions of IT infrastructure.
Technical customer service to our clients is a major part of this position and requiring a self-motivated person who enjoys working with a wide variety of people daily. They must be good at providing remote support over the telephone and be consistently positive, patient, and professional with non-technical clients, vendors, and co-workers.
This is a hands-on technical role with the opportunity to grow ones IT skills in a growing and technically diverse Riverside based technology company.
- Provide help-desk support and resolve problems to the satisfactory expectations
- Modify configurations, utilities, software settings, etc. for the local workstations
- Collaborate with team-members in defining new organizational processes and hardware standardization
- Install, configure and maintain personal computers, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment
- Maintain network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users
- Troubleshoots network, system and applications to identify malfunctions and other operational difficulties
- Identify recurring technical issues and propose solutions to address the root of the problems
- Independently investigate and implement solutions to technical issues
- Solve technical help tickets submitted via phone, email
- Responsible for the creation and termination of user logons within the network and email systems
- Maintenance of email accounts
- Maintain the laptop checkout pool systems
- Imaging and setup of new hardware
- Other duties may be assigned
Basic Qualifications:
- Associate degree in Computer Sciences/Information Systems OR experience of 2+ years performing help desk and network administration in a corporate environment
Compensation will be based off qualifications and experience
Work Remotely
- No
Job Types: Full-time, Internship
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- Paid time off
- Professional development assistance
- Referral program
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: In person