Job Details
Qualifications
- Associate's degree
- Azure
- Bachelor's degree
- Microsoft Excel
- Relational databases
- SQL
- VBA
Job Description
Primary City/State:
Phoenix, Arizona
Department Name:
Marketing-Ref Lab
Work Shift:
Day
Job Category:
Marketing and Communications
Salesforce Administrator certification desirable.
POSITION SUMMARY
This position acts as part of a high-functioning integrated team and is the steward for the design, configuration, enhancement, and maintenance of Sonora Quest Laboratories’ Salesforce.com CRM (Customer Relationship Management). This position is dedicated to supporting an enhanced Customer Experience delivered from the Growth Organization. This technically proficient and customer-focused individual will translate business imperatives into the Sales Force (CRM) system features, functionality, and processes. Additionally, this individual will be responsible for transforming raw data into various reporting and dashboard formats for both internal and external customers.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards
CORE FUNCTIONS
1. Independently manages all Administrator functions for Salesforce.com as needed. This includes setup, training, developing, and deploying appropriate e-forms/automated processes, and managing user licenses. Implements and manages department wide tracking tools and reports provided through Salesforce or other internal/external solutions as needed.
2. Provide Salesforce.com new user and recurring training for the Growth Organization. Streamline and maintain documentation processes for new hire and recurring training of existing Growth Organization. Work with new hires to ensure they are successfully onboarded and able to access Salesforce.com functions that are key to their successful job performance. Provide ongoing training to Growth Organization and troubleshoot issues as they arise.
3. Collaborate through direct engagement with end users and with Departmental Leadership to ensure a CRM roadmap and enhancements meet the strategic goals of the business. Continually seek ways to simplify, optimize and automate business processes using the CRM system.
4. Work in collaboration with Leadership and the Enterprise CRM team to conduct analyses and develop strategic insights related to the planning, controlling, improvement of the Customer Experience for the entire Growth organization.
5. Works independently to manage multiple projects and performs other miscellaneous responsibilities and special projects as requested. Additional duties of the role may vary based on department needs and may include ad hoc analyses to various business reporting and dashboard formats; identifying, analyzing, and interpreting trends or patterns in complex data sets.
KNOWLEDGE, SKILLS AND ABILITIES
Excellent analytical, communication and organizational skills.
Ability to manage multiple priorities with changing needs and firm deadlines.
Excellent human relations skills and the ability to effectively interact and communicate both verbally and in writing with all levels staff and outside professionals.
Strong abilities in analysis, data interpretation, computer software applications, and MS Office Suite of Programs; specifically, Excel, and Access.
Proficiency with Tableau, Microsoft BI, or other visualization platforms.
Ability to think strategically; and ability to collaborate within a cross functional environment.
Ability to think creatively with problem solving and organizational skills.
MINIMUM QUALIFICATIONS
Associate degree in IT, Business, Computer Science, or related field, or equivalent experience.
Two (2) years’ experience with CRM administration, preferably Salesforce.
Experience as a Salesforce administrator, Salesforce Health Cloud, hc1 or similar CRM system.
Demonstrated experience with a CRM database – Salesforce Apex, SQL, VBA or other programmatic knowledge.
Excellent analytical and organizational skills and the ability to manage multiple priorities with changing needs and deadlines.
Excellent human relations skills and the ability to effectively interact and communicate both verbally and in writing with all levels staff and outside professionals.
Must be a strategic thinker; and be able to collaborate within a cross functional environment. Demonstrated creative thinking, problem solving and organizational skills.
Demonstrated presentation and communications skills.
PREFERRED QUALIFICATIONS
Bachelor’s Degree in IT, Business, Computer Science, or related field.
Salesforce Administrator Certified
Understanding of relational databases and data integration tools. Informatics/analytics experience, basic medical knowledge, sales experience, project management.
Familiarity with Agile/Scrum methodologies.
Familiarity with Service Now, Microsoft Azure Dev/Ops or similar Agile toolsets.
Additional related education and/or experience.
EOE/Female/Minority/Disability/Veterans
Our organization supports a drug-free work environment.