Job Details
Qualifications
- Computer skills
- Contracts
- High school diploma or GED
- Quality control
- Relational databases
- Word processing
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
Job Description
Job Description
The Care Management Aide will provide office and case management support to the Care Management Team, and liaise with CCMC Administrative Staff. Position is responsible for providing effective, efficient and courteous interaction between program participants, Care Management Team, program vendors and others. S/he will perform quality control and insure the highest level of accuracy in all details relating to participants, their files, and program requirements. Performs other related duties as required.
EDUCATION & EXPERIENCE
Two years minimum clerical/secretarial/reception duties. Experience working with the public in private business, or directly with clients in a health/social services program. Past experience in work requiring attention to detail, such as quality control responsibility or statistical data, is essential. High school graduate with courses in business/secretarial skills. College courses in health/social sciences preferred. Knowledge of medical terminology highly desirable.
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES
- · Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
- · Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to use a calculator a must.
- · Ability to cultivate and maintain cohesive working relationships with coworkers.
- · Work well in group problem solving situations.
- · Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
- · Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.
- · Type minimum 35words per minute with high accuracy.
- · Excellent computer skills. Database and word processing essential. Experience with relational database desired.
- · Knowledge of office practices and procedures, including office reception.
- · Ability to manage time and tasks in order to meet strict deadlines while maintaining quality of work.
- · Ability to organize, establish priorities, compile statistical data, and perform quality control.
- · Ability to organize record keeping systems.
- · Ability to work without immediate supervision and ability to maintain strict confidentiality.
- · Knowledge of maintenance contracts, service agreements and ordering services.
ROLES & RESPONSIBILITIES
- · Develop and maintain reassessment schedules.
- · Quality control client assessments and reassessments.
- · Assist supervisor with Utilization Reviews.
- · Send Termination Letters, Notice of Action and “Right to Appeal” procedures to terminated and ineligible clients, as appropriate.
- · Send welcome letter to each client with copies of signed forms for MSSP acceptance.
- · Advise client’s physician of acceptance into MSSP, and request client medical records from hospitals.
- · Send greeting, sympathy, birthday cards, etc. to clients as appropriate.
- · Establish and monitor client eligibility for MSSP services.
- · Develop and maintain relations with local businesses and MSSP contractors.
- · Update Service Planning Utilization Summaries (SPUS’s).
- · Act as client/ vendor point of contact for transportation, med boxes, nail kits and other miscellaneous client needs.
- · Generate and maintain on client Paperwork Status, Client Status, Client Visitations and miscellaneous services.
- · Prepare, process, and report on client Inquiry/Referral forms. Gather statistical information as assigned.
- · Assess client charts and Care Managers’ paperwork for accuracy and content as well as implementing program policies and procedures to assure on-going compliance of requirements established by the CDA.
- · Assist Program Director with data management, contract reports, and annual audits.
- · Answer the phone, relay messages, and occasionally book appointments for care managers.
- · Process Case Managers’ client paperwork, complete quality assurance forms, and update work status.
- · Print and file progress notes by the 15th of each month.
- · Update client information, including contact information, demographics, documentation, and log services into database.
- · File paperwork in client charts on a weekly basis.
- · Operate office equipment, liaison with providers and maintain supplies.
- · Perform home visits, and deliver items to clients’ homes; telephone clients as needed.
· The duties of this position include, but are not limited to the above responsibilities. This job description is not permanent and serves as a guideline that can normally be expected to change when appropriate.
· From time to time, employees are asked to perform duties and handle responsibilities that are not in their job descriptions. If, over the months, the new duties and responsibilities remain a significant part of the assignment, the job description is changed.
Benefits
- Competitive Pay
- Comprehensive Compensation Package
- Flexible Schedule
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- AirMedCare
Schedule
- 8 hour shift 8:00 am - 4:30 pm.
- Day shift only (not evening)
Job Type: Full-time
Pay: $16.96 - $20.27 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Ukiah, CA 95482: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person