Job Details
Qualifications
- Microsoft Office
Benefits
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Paid time off
Job Description
The Animal Emergency & Referral Center of Minnesota (AERC-MN) is looking for a full-time IT Assistant to add to our team. If you are an IT professional that cares intensely about everything you do, is present when caring for your team and clients, and is respectful of people's differences, this position is for you!
Why AERC?
AERC-MN is an established and renowned AAHA-accredited emergency and specialty hospital that is 100% owned by local veterinarians. With two, 24/7 facilities in the Twin Cities area, we build meaningful relationships with our community by treating one another with kindness, dignity, and respect.
We offer excellent compensation and benefits packages, and our company culture emphasizes healthy work/home/family integration.
We are generous with our high fives (or elbows, COVID style) and encourage one another to find the best way, even if it isn't the "usual" way.
We believe that mistakes are opportunities to learn, and difficulty fosters growth.
If you actively seek and share new knowledge, assume best intentions of your colleagues, and care intensely about everything you do, you will be an instrumental value to the AERC-MN team.
Role Title: IT Assistant
Department: IT
Shift: Day, 8 or 10-hour shifts (8a-4pm, 9a-5pm or similar workday hours).
Schedule: Five or Four-day workweek, Monday - Friday.
After Hours On Call Participation Required (weeknight and weekend availability).
Compensation: Entry Level - Starting at $20/hr and increases based on experience, credentials, education and other factors.
Shift Differential Eligibility: Non Eligible
Relocation Assistance Eligibility: Non Eligible
Benefits: Medical, Dental, and Vision Insurance provided at up to 80% covered by AERC. Short-Term, Long-Term Disability, Life Insurance, and EAP are provided at no additional cost to you. PTO accrual based on tenure, Birthdays guaranteed off! Uniform, Pet, and CE stipends are available, and more.
The primary function of the IT Assistant is to maintain AERC's effectiveness as a multi-location Specialty Hospital by supporting the IT department. Additionally, the IT assistant is expected to promote professional growth through education and learning opportunities. The IT Assistant reports directly to the IT Director.
Your Skills & Experiences. Who are we looking for?
Teamwork and Development.
You are proactive, supportive, and collaborative.
You share knowledge, promote positivity, and take personal responsibility for your professional development.
You are eager to recommend process improvements, as well as value opinions that may be different than yours.
You seek and value open, honest communication and constructive feedback in a timely manner.
Customer Service.
You have a passion for customer service.
You demonstrate a natural ability to actively listen, lead with curiosity and assume best intentions of others.
You will assist with phone systems, online portals, and physical phone maintenance, along with managing wireless AP to ensure hubs are functioning, assist with troubleshooting security systems and access badges, create/edit/manage email accounts through Office 365, maintain IT ticket requests, troubleshoot veterinary hospital diagnostic equipment and more!
Continued Professional Development.
Skills can be taught. We value training and professional development. When you succeed, we all succeed.
This is a nonanimal handling role. Although you will not physically be handling patients often, you will work closely alongside them while focusing efforts on providing the best client care and support possible to both clients and the referring community.
How to Apply:
If you think you have what it takes to join the AERC-MN team, then the next step you want to do is to formally fill out our online application. Don't worry, the application process is smooth and quick. We require your resume and to answer some quick questions which will help us get to know you better. If you include a letter of intent, that would be super!
So, what are you waiting for? Click that apply now button and get started! We make every effort to respond within three business days, so we won't keep you waiting.