Job Details
Qualifications
- Bachelor's degree
- Communication skills
- Customer service
- High school diploma or GED
- Microsoft Excel
- Microsoft Office
- Typing
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Job Description
At Homelink Corporation, we provide 24/7, 365 temporary housing nationwide, and have been a leader in our industry for over 20 years. Our solutions have a real impact on every person we assist, from the policyholder to the insurance carrier. We take pride in delivering fast, reliable services that are backed by a strong and caring team.
We are seeking a motivated and dynamic individual with excellent communication and multitasking skills who can thrive in a fast-paced, remote environment. This position is fully remote and full-time (40 hours/week).
Position Benefits:
Competitive pay, health, vision, dental and life insurance, paid time off, 401(k) with company matching after one (1) year, and on the job training.
Job Summary:
The Airbnb Claims Manager is responsible for overseeing and managing a caseload of Airbnb claims. This individual will be responsible for guiding the claim process to ensure claims are closed appropriately and smoothly, while building rapport with our insurance adjusters to develop a long-term business relationship.
Essential Responsibilities:
Manage caseload of Airbnb claims with Airbnb Coordinator to ensure each claim is successfully closed. Reach Airbnb claims goals/targets.
Communicate regularly with insurance adjusters and internal team to provide exceptional service on all Airbnb claim related items.
Problem solve when presented with barriers regarding claims and identify solutions to meet both the insurance adjuster and policyholder needs.
Build rapport and develop strong working relationships with customers (insurance adjusters/Airbnb vendors).
Partner with Housing team to share insight on potential full claim business opportunities.
Present Airbnb options to insurance adjusters for approval and communicate information back to Airbnb Coordinator.
Track and maintain appropriate information regarding all Airbnb claims in company database for internal use.
Partner closely with Airbnb Coordinator regarding sourcing and booking Airbnb options.
Provide an exceptional customer service experience to each insurance adjuster and policyholder.
Complete Airbnb Coordinator duties when needed/appropriate.
Participate in annual On-Call/MOD rotational responsibilities.
Job Requirements:
High School diploma required.
Bachelor’s degree in hospitality, Communications, or a similar field strongly preferred.
4+ years of experience in a customer service environment.
Hotel, Airbnb, or Housing experience preferred.
Compassionate and friendly demeanor.
Professional verbal and written communication skills.
Strong attention to detail.
Proficient in Microsoft Office Programs (Word, Excel, Outlook) and strong data entry/typing skills.
Good organization and planning skills.
Ability to manage several priorities at once.
Flexible work schedule. Some evenings and weekends may be required.
Work Environment and Physical Demands:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is regularly required to communicate in both a verbal and written manner and must have the ability to hear and verbally respond during interactions with staff and customers. The employee frequently is required to stand, walk, sit, use hands through fingers, handle or feel, and reach with hands and arms.
This position is full-time. It will require a flexible schedule that may necessitate occasional evenings/weekends coverage. Position will require on call Manager on Duty (MOD) responsibilities/support as scheduled by management.
Other Duties/Consideration:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Homelink Corporation is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.