Job Details
Qualifications
- Bachelor's degree
- Customer service
- Google Docs
- Power BI
- Tableau
- Warehouse management system
Benefits
- 401(k)
- 401(k) 4% Match
- 401(k) matching
- Health insurance
- Paid time off
Job Description
Client Relations Manager role will center around customer success and, data-driven decision making. This role will support the Sales team by being a point of contact for dedicated accounts and relationships.
The ideal candidate will be customer-focused, detail and process-oriented, and able to effectively communicate with both internal and external customers. This position will have a strong focus on driving customer satisfaction, incremental revenue, fostering relationships, and customer retention.
As a Client Relations Manager, you will be swift on Google Sheets, Slides, and Docs. In this customer-facing role, you will be helping customers drive user experience, and incremental same-day volume by enhancing store operations.
You will make connections, and build long-lasting business relationships and the credibility to upsell new features across industries. You will be part of the customer success cycle supported by dynamic sales engineers and an experienced delivery team.
US applicants must be currently authorized to work in the United States on a full-time basis.
- Must be located or be willing to relocate at their own expense to one of the following states to be eligible for hire: Texas, Tennessee, Pennsylvania, South Carolina, Louisiana, Iowa, Georgia, North Carolina, Arizona, Idaho, Kansas *
Superior communication skills allowing you to connect with people to build strong relationships over the phone, text, and email
Competitive nature and self-driven mentality that motivates you to succeed
An innate talent for contract negotiation and creating revenue-increasing opportunities
Exceptional customer service delivered in a timely manner
Weekly, Monthly touchpoints with customers to discuss business wins & opportunities
Driving quarterly business reviews with senior management
Adaptability in the face of adversity and the ability to learn new processes and procedures fast
The internal belief that everything is within your control and tenacious
Passion for technology and the ability to connect product features to customer needs
Education:
Bachelor's (Required)
Experience using - Google suits, Microsoft Power Bi, Looker, or Tableau
Strong interpersonal and communication skills
Must be able to multi-task and prioritize daily workload
Customer service oriented
Strong listening skills
Proficient verbal and written communication skills
Ability to work with cross-functional teams to achieve business objectives, as well as 3rd party stakeholders.
Strong self-starter that is ambitious, self-accountable, driven, creative solution provider that chases down leads and follows up to closure
Benefits
22 Days PTO
100% Employee Covered Health Benefits options
401(k) with 4% match
Work from anywhere Stipend
Company Overview:
Delivery Solutions provides retailers with out-of-the-box solutions to power Same-Day Delivery, Curbside, In-Store pickup, Shipping, and Post Purchase experiences. We are trusted with some of the biggest names in multiple verticals of retail like Sephora, Michael's, Office Depot, GameStop, Total Wine, Sally Beauty, Abercrombie & Fitch Co. Belk, Loblaw, Vineyard Vines etc
Our SAAS-based solution is highly flexible and interacts seamlessly with E-commerce properties, OMS, WMS and POS systems for a highly scalable experience and a delighted customer base.
We are out of the box connected to the biggest names in same-day delivery like Uber, DoorDash, Postmates, Shipt, etc, with shipping providers like FedEx, UPS, USPS and many more.
Leaders in Delivery Orchestration and Post Purchase Experiences.
Last Mile Ventures LLC - DBA , Delivery Solutions is a wholly-owned subsidiary of UPS.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.