Job Details
Qualifications
- B2B
- Bachelor's degree
- Customer service
- Customer support
- Microsoft Excel
- SAP
Benefits
- 401(k)
- Adoption assistance
- Dental insurance
- Health insurance
- Pet insurance
Job Description
Date Posted:
2023-06-01
Country:
United States of America
Location:
HAL11: Aerostructures-AL Srv Ctr 111 Airport Drive , Foley, AL, 36535 USA
Position Role Type:
Onsite
Collins Aerospace is looking for a Customer Service Representative to support the aircraft maintenance, repair, and overhaul business that services many of the world's largest airlines and corporations. You will ensure that initiatives and customer issues are addressed in a timely and efficient manner. You will confer with customers by telephone or electronically to provide information about organizational products or services, discuss customer accounts, and obtain or address customer complaints
This position will be located onsite in Foley, AL.
Shift: Monday-Friday. From 6am – 2:30pm OR 7am – 3:30pm
Primary Responsibilities:
Responds to call or emails to customers to provide follow-up on inquiries.
Generates documentation and solves customer issues/requests/complaints in accordance with procedures, and when required, redirects queries to appropriate department or personnel.
Provides references to customers to publications of materials and secondary sources of information.
Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services.
Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
May promote products/services to ensure business targets are met.
May provide after-sales support for client contracts to ensure customers satisfactions are met.
Performs duties related to overall customer service.
Provides support to sales team with regard to customer concerns.
Coordinates with sales reps to identify inside sales opportunities.
Serves as customer interface on product status and delivery.
May manage or work in call center for customer support.
Maintains knowledge of UTC organization and products to provide the appropriate information and support to customers.
Consistently documents customer service needs to identify patterns and maintain quality.
Basic Qualifications:
Typically requires a University Degree and less than 2 years of prior relevant experience or in absence of a degree, 6 years of relevant experience.
Experience with customer service via phone or customer facing
Able to correspond electronically using MS Word, Excel and Outlook
Able to work 1 week on call including weekends every 7-9 weeks
Must be a U.S. Person/Permanent Resident “Green Card” holder
Preferred Qualifications:
SAP Experience.
Aerospace experience preferred
Ability to verbally communicate in alternate languages.
Business-to-business Customer Service experience.
As needed, may need to work beyond schedule to complete work with customer or shop floor work
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement – we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!
Collins Aerospace Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
WE ARE REDEFINING AEROSPACE.
- Please consider the following role type definitions as you apply for this role.
Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.
Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.
Some of our competitive benefits package includes:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
And more!
Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.
Note:
Background check and drug screen required (every external new hire in the U.S.)
Drug Screen only performed on re-hires who have been gone for more than 1 year
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other - propel us all higher, again and again.
Apply now and be part of the team that’s redefining aerospace, every day.
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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