Job Details
Qualifications
- Catering
- Communication skills
- High school diploma or GED
- Leadership
- Quality assurance
- Supply chain management
Benefits
- 401(k)
- Adoption assistance
- Dental insurance
- Health insurance
- Paid parental leave
Job Description
United States, Georgia, Atlanta
On-Board Services
22-May-2023
Ref #: 20875
LinkedIn Tag: #LI-PS1
How you'll help us Keep Climbing (overview & key responsibilities)
The OBS Atlanta Catering Operations Manager is responsible for leading a team of Grade 5 coordinators for the Atlanta On Board Services Catering Operations. This position is responsible for the daily oversight of the Catering operations for any of the catering facilities i.e. (DFK, IFK, DCC and MLC), to include quality control processes and innovative engagement initiatives for the flight crews. An example of this work includes daily review/analysis of flight builds, frequent interaction with business partners, and the respective catering facilitates. The OBS Operations Manager Must efficiently perform a variety of duties according to the functional work area assignment: however, under certain circumstances, personnel may be required to perform all functions.
Provides real-time feedback to catering vendor leadership to ensure correction of errors in the catering process
Tracking and trending of Flight and Cart audits, to determine process compliance opportunities to mitigate MI-19s
Coordinating and trending galley audits, during catering to mitigate missing item concerns/occurrences
Responsible for reviewing FACTS to determine opportunities for improvement, process changes and resource allocations
Establishing a process to service/restock hold items from a terminal access vantage to reduce dependencies on truck dispatches
Serves as a product and mileage SME for ATL catering specifications with IFS and OBS
Responsible for the review of MI-19 trends, destinations, and flight crews and the respective corrective actions to avoid reoccurrence
Serves as a point of contact for the OBS ATL Community (Business Partner, Tower, OBS Leaders), to escalate issues/concerns as necessary to avoid service impact
Constant focus and adherence to published policies, procedures and provisioning specifications, reviewing supplier performance and best practices and determine corrective actions when necessary
Required to support a 24/7 operation
Reports to the respective Facility Manager or General Manager and will be assigned special projects and/or tasks as required to maintain business continuity
Manages and evaluates Coordinator group as designated
Performs quarterly reviews for each direct merit report through the established performance management system
Participates in Weekly Performance Reviews along with various OBS operational reviews. Prepares data to present action plans and details at divisional MPR
Partners with corporate level catering management to drive caterer performance at the system level
Interfaces with OBS base leaders on various issues staying in constant contact and provide subject matter expertise on capabilities and limitations
Work with ACS & IFS base leadership to improve inter-divisional and inter-departmental relationships
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values Care, Integrity, Resilience, Servant Leadership, and Teamwork every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
Competitive salary, industry-leading prot sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health Benefits including medical, dental, vision, short/long term disability and life Benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What you need to succeed (minimum qualifications)
Candidates for this position should have at minimum ahigh school diploma/GED
5-7 years related experience
Be capable of critical decision making under extreme circumstances and limited time
Comply with all required training including soft skill and technical requirements
Convey a professional image with ability to lead and communicate with all levels of the organization and its suppliers
Be a self-starter and be able to work independently with limited instruction or supervision. Ability to learn applicable U. S. Government and local regulations governing safe food handling and prevention of food borne illness
Knowledgeable in the hazard analysis and critical control point [HACCP] system of food protection. Must have understanding of TSA catering security regulations
Familiar with Customs regulations relative to bonded material and regulated waste handling
Become familiar with Federal and State laws regarding alcohol
Must be performing satisfactorily in current position
Have an understanding of catering manuals (IFX) and Cart and Galleys specifications
Demonstrates that privacy is a priority when handling personal data
Embraces a diverse set of people, thinking and styles
Consistently makes safety and security, of self and others, the priority
What will give you a competitive edge (preferred qualifications)
Excellent verbal and written communication skills, organizational skills, team orientation and leadership abilities
Quality Assurance experience
Strong computer skills
Familiar with e-gate matrix systems, Delta's catering related technology system
Related experience in management and/or project leadership responsibilities, airline operations or supply chain management experience
Ability to diagnose functional area strengths and weaknesses; then develop recommendations for improvement
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