Job Details
Qualifications
- Cash handling
- Communication skills
- Customer service
- Front desk
- Hospitality
- Multilingual
- Organizational skills
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flextime
- Free parking
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Job Description
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Maintain a clean and organized front desk area
- Assist with reservations and room assignments
- Process payments and maintain accurate guest accounts
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Skills:
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Multilingual abilities are a plus (mention specific languages if applicable)
- Proficient in using front desk software systems and phone systems
- Ability to handle cash transactions accurately
- Detail-oriented with good organizational skills
- Ability to multitask and prioritize tasks effectively
- Knowledge of hospitality industry practices and procedures
As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay is comfortable and enjoyable. Your attention to detail, excellent communication skills, and ability to handle various tasks simultaneously will contribute to the overall success of our hotel.
Please note that this is a sample job description for a Front Desk Agent position. The specific responsibilities and requirements may vary depending on the company or hotel.
Job Types: Full-time, Part-time
Pay: $20.50 - $21.00 per hour
Expected hours: No less than 32 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
- In-person
Work Location: In person