Job Details
Qualifications
- Bilingual
- Communication skills
- Customer service
- Hospitality
- Multilingual
- Phone etiquette
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flextime
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Job Description
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Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist guests with luggage storage, transportation arrangements, and other concierge services
- Operate the hotel phone system and handle incoming calls with proper phone etiquette
- Maintain accurate guest records and ensure confidentiality of personal information
- Collaborate with other hotel departments to ensure guest satisfaction
Qualifications:
- Previous experience in hospitality or customer service is preferred
- Bilingual or multilingual skills are a plus
- Strong communication skills, both verbal and written
- Excellent customer service and problem-solving abilities
- Proficient in using computer systems and hotel management software
- Ability to work well under pressure in a fast-paced environment
- Flexibility to work various shifts, including weekends and holidays
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply now to start your journey in the hospitality industry!
Please note that only qualified candidates will be contacted for an interview.
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Job Types: Full-time, Part-time
Pay: $19.50 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Weekends as needed
Work setting:
- In-person
Work Location: In person