Job Details
Qualifications
- AWS
- ITIL Certification
- Management
- ServiceNow
- Software troubleshooting
Job Description
Overview:
Element is looking to hire an entry level IT Operations Specialist. As an IT Operations Specialist, you will be part of a team responsible for driving operational excellence throughout the technology organization by execution of a high standard of day-to-day operational support of DTG (Digital Technology Group) services provided to the Element business.
This function is integral to the success of Service Operations as a whole. The role will be working in a TOC (Technology Operations Centre) environment responsible for monitoring, troubleshooting, taking restorative actions as defined within published KB articles and ensuring delivery and availability of ALL services within the Element business.
This position will start remote and transition into the office 5 days a week once our Global Business Center is completed in Fall of 2023.
Responsibilities:
Work in a Command Center environment
Monitor and provide first contact support for the production infrastructure, systems and applications in-line with availability, response, and resolution SLA’s
Ensures the quality and ongoing capability of delivery of remote hands and eyes on services across multiple geographies
Investigates, resolve or escalates any alerting generated through monitoring tools or incident tickets in ServiceNow
Assist in coordinating operations and engineering teams to identify errors and anomalies
Contribute to Post Incident Reviews by ensuring the right level of attendance by key team members and has a clear disciplined model that is followed
Ensure that all IT (Information Technology) teams (internal and external) follow the DTG Global Technology Incident and Major Incident Management Processes for every incident and ensure appropriate governance and oversight is maintained
Develop and maintain relationships with senior stakeholders across Technology and the Business to instill confidence and trust in managing critical situations
Maintain, develop, and improve reporting capabilities and contributes regular reports to management on compliance with SLA objectives
Skills / Qualifications:
Min of 1 year experience preferably with an IT Operations/ Help Desk style environment where observability, response and resolution are key objectives
Understanding of ServiceNow or similar ITSM tool
Knowledge of Active Directory
Technology related degree level or higher qualification preferred
Professional certifications such as Microsoft, Cisco, AWS, Google, etc.
ITIL V3 or V4 Foundation or similar ISTM certification preferred
Ability to work in an office 5 days a week
#LI-SL1
Company Overview:
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 7,500 brilliant minds operating from 200 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity Statement:
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.