Job Details
Qualifications
- AWS
- Active Directory
- ITIL Certification
- ServiceNow
- Software troubleshooting
Benefits
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
Job Description
Element is looking to hire an entry level IT Operations Specialist. As an IT Operations Specialist, you will be part of a team responsible for driving operational excellence throughout the technology organization by execution of a high standard of day-to-day operational support of DTG (Digital Technology Group) services provided to the Element business.
This function is integral to the success of Service Operations as a whole. The role will be working in a TOC (Technology Operations Centre) environment responsible for monitoring, troubleshooting, taking restorative actions as defined within published KB articles and ensuring delivery and availability of ALL services within the Element business.
This position will start remote and transition into the office 5 days a week once our Global Business Center is completed in Fall of 2023.
You will:
- Work in a Command Center environment
- Monitor and provide first contact support for the production infrastructure, systems and applications in-line with availability, response, and resolution SLA’s
- Ensure the quality and ongoing capability of delivery of remote hands and eyes on services across multiple geographies
- Investigate and resolve or escalate any alerting generated through monitoring tools or incident tickets in ServiceNow
- Assist in coordinating operations and engineering teams to identify errors and anomalies
- Ensure that all IT (Information Technology) teams (internal and external) follow the DTG Global Technology Incident and Major Incident Management Processes for every incident and ensure appropriate governance and oversight is maintained
- Develop and maintain relationships with senior stakeholders across Technology and the Business to instill confidence and trust in managing critical situations
- Maintain, develop, and improve reporting capabilities and contributes regular reports to management on compliance with SLA objectives
What we are looking for:
- Min of 1 year experience preferably with an IT Operations/ Help Desk style environment where observability, response and resolution are key objectives
- Understanding of ServiceNow or similar ITSM tool
- Knowledge of Active Directory
- Technology related degree level or higher qualification preferred
- Professional certifications such as Microsoft, Cisco, AWS, Google, etc.
- ITIL V3 or V4 Foundation or similar ISTM certification preferred
- Ability to work in an office 5 days a week
Job Type: Full-time
Salary: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Compensation package:
- Holiday pay
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Blue Ash, OH: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person