Job Details
Qualifications
- Bachelor's degree
- Communication skills
- Customer service
Job Description
JOB SPECIFIC REQUIREMENTS:
There are two roles within this position. One role will be to serve as a customer service representative. In that capacity the TCSR will be the in-house liaison with the customer, ensuring that their orders and other inquiries are properly processed and answered, proposing alternative solutions to customer needs and coordinating actions with Sales. Maintain effective relationships with customers, sales and plant personnel, and support staff. Keeps everyone informed of customer activities to enhance sales and customer service effectiveness.
The other role will be to function as a technical service analyst. In that capacity, the TCSR will work directly with the Technical Team to learn all components associated with NanoCool shipping systems, how to recommend a NanoCool shipping system according to the customers needs, and how to test NanoCool shipping systems. The TCSR will relay data in the form of PDF files to the customers and supply the Sales force with adequate data and marketing materials. This position reports to the Director of Customer and Technical Services with indirect reporting to Sales Managers.
JOB REQUIREMENTS:
College degree with technical major preferred.
Proficiency with Microsoft Applications.
Strong verbal and written communication skills.
Dynamic, well organized, accurate, and possessing the ability to perform in a multi-tasking, fast paced environment.
Able to set priorities, and keep a variety of people informed of customer needs.
Highly motivated, self starter ready to learn and excel with new technology in a fast growing market.
Enthusiastic and willing to grow with a rapidly growing, dynamic company.
RESPONSIBILITIES:
Ensure order fulfillment is completed error free and in a timely manner. This includes; processing and tracking orders, acting as the liaison between sales, marketing, and production to meet customer requirements.
Support sales force by responding to customer inquires and performing assigned tasks within customer commercialization projects.
General customer communication including order status, documents requests, quality inquiries.
Work with the NanoCool technical team learning all aspects of the NanoCool shipping system, organizing and performing customer testing, and graphing data in excel.
IDEAL CANDIDATE
Our ideal candidate is a college graduate with a technical degree who is an enthusiastic, motivated communicator and who is excited about this entry level position.
Applications can be emailed to jobs@nanocool.com