Job Details
Qualifications
- Accounting
- Analysis skills
- Bachelor's degree
- Project management
- SHRM Certified Professional
- SHRM Senior Certified Professional
Job Description
GENERAL DESCRIPTION OF POSITION
The Human Resources Director promotes and implements Goodwill's mission, values, and culture by planning and managing human resources programs and staff. The incumbent is responsible for implementing HR policies & programs, and managing all aspects of employee relations. The main functions that this position manages includes staffing & recruiting, organizational development, performance management, compensation & benefits administration, and employee relations. This position requires that the individual be resourceful and have excellent communication & leadership skills. Upholds a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, ICARE values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.
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ESSENTIAL DUTIES AND RESPONSIBILITIES*
1. Develops organization strategies that support Goodwill's values and culture, by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resources objectives in line with organizational objectives.
2. Implements human resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, records management, succession planning, employee relations and retention, local, state and federal compliance.
3. Manages human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and developing HR staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation structure and database; designing systems; accumulating resources; resolving problems; implementing change.
4. Develops human resources operations financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.
5. Accomplishes special project results by identifying and clarifying issues and priorities; communicating and coordinating requirements; expediting fulfillment; evaluating milestone accomplishments; evaluating optional courses of action; changing assumptions and direction.
6. Supports management by providing human resources advice, counsel, and decisions; analyzing information and applications.
7. Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.
8. Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.
9. Updates job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
10. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
11. Maintains a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.
12. Responsible for Workforce Development aspect of CARF certification for the organization.
13. Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
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EDUCATION AND EXPERIENCE*
Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 7 years related experience and/or training, and 6 years related management experience, or equivalent combination of education and experience.
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COMMUNICATION SKILLS*
Ability to read, analyze, and understand the most complex documents; ability to respond effectively to the most sensitive inquiries or complaints; ability to write speeches and articles using original or innovative techniques or style; ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
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MATHEMATICAL SKILLS*
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
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CRITICAL THINKING SKILLS*
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
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REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS*
Valid Driver's License and an Acceptable Driving Record.
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PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS*
SPHR or PHR / SHRM-SCP or SHRM-CP
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SOFTWARE SKILLS REQUIRED*
Intermediate: Database, Human Resources Systems, Payroll Systems, Presentation/PowerPoint, Spreadsheet, Word Processing/Typing
Basic: Contact Management
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INITIATIVE AND INGENUITY*
SUPERVISION RECEIVED
Under administrative direction, setting up own standard of performance. Virtually self-supervising. Reports to senior management of the organization.
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PLANNING*
Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work, in addition, the organization and delegation of work operations for a division of employees engaged in widely diversified activities.
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DECISION MAKING*
Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance, either of which would affect the work operations of large organizational component and the organization's clientele.
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MENTAL DEMAND*
Highly intense mental demand. Continual involvement with strategic and operational management functions which relate to both the short-term and long-term time periods.
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ANALYTICAL ABILITY / PROBLEM SOLVING*
General oversight. Activities covered by general organizational philosophy and objectives. Solving problems in novel, non-recurring or swiftly changing situations in which the approach is not fully defined. Guidance by top executive officer or business owner.
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RESPONSIBILITY FOR WORK OF OTHERS*
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include but not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.
Supervises a small group (3-7) of employees, usually of lower classifications. Assigns and checks work; assists and instructs as required and performs same work as those supervised, or closely related work, a portion of the time. Content of the work supervised is of non-technical nature, but presents numerous situations to which policies and precedents must be interpreted and applied.
Supervises the following departments: Human Resources
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RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT*
Occasionally responsible for organization's property where carelessness, error, or misappropriation would result in moderate damage or moderate monetary loss to the organization. The total value for the above would range from $150,000 to $1,000,000.
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ACCURACY*
Probable errors would normally not be detected in succeeding operations and may have serious effects in relationships with patrons and/or with the operations of other segments of the organization. Frequent possibilities of error would exist at all times, since the above mentioned areas are inherent in the job.
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ACCOUNTABILITY*
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FREEDOM TO ACT*
Moderately directed. Freedom to act is given by upper level management guided by general policies and objectives that are reviewed by top management.
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ANNUAL MONETARY IMPACT*
The amount of annual dollars generated based on the job's essential duties / responsibilities. Examples would include direct dollar generation, departmental budget, proper handling of organization funds, expense control, savings from new techniques or reduction in manpower.
Medium. Job creates a monetary impact for the organization from $1mm to $10mm.
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IMPACT ON END RESULTS*
Major impact. Job has a considerable impact on the organization's end results. A high level of accountability to generate, manage, and/or control funds within a department and/or total organization.
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PUBLIC CONTACT*
Regular contacts with patrons where the contacts are initiated by the employee. Involves both furnishing and obtaining information and, also, attempting to influence the decisions of those persons contacted. Contacts of considerable importance and of such nature, that failure to exercise proper judgment may result in important tangible or intangible losses to the organization.
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EMPLOYEE CONTACT*
Continuous contacts frequently involving difficult negotiations which require a well-developed sense of strategy and timing. Involves contacts with senior level internal officials.
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USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS*
Occasional use of highly complex machines and equipment; specialized or advanced software programs.
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WORKING CONDITIONS*
Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking, pushing, carrying, or lifting. May involve some travel and/or work is at times, in the evening or during the night hours.
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ENVIRONMENTAL CONDITIONS*
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the functions of this job, the employee is occasionally exposed to fumes or airborne particles, outdoor weather conditions, wet or humid conditions. The noise level in the work environment is usually moderate.
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PHYSICAL ACTIVITIES*
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
While performing the functions of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, talk or hear, taste or smell; and occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; and distance vision.
ADDITIONAL INFORMATION
Exceptional interpersonal skills including listening, coaching, and training; strong leadership, project management and time management skills; ability to develop strong partnerships with senior level executives; excellent written, verbal and non-verbal communications skills; ability to develop new HR policies & programs based on business requirements; solid business acumen, management, reporting, and problem solving skills.
Skills/Qualifications: Human Resources Management, Recruiting, Developing and Retaining Employees, Developing Standards, Foster Teamwork, Management Proficiency, Managing Profitability, Promoting Process Improvement, Building Relationships, Organizational Astuteness, and Strong People Skills.
Location: 7400 Scott Hamilton Suite 50, Little Rock, AR 72209
Job Type: Full-time