Job Details
Qualifications
- Communication skills
- Computer literacy
- Computer skills
- Customer service
- High school diploma or GED
- Negotiation
Benefits
- Health insurance
Job Description
The Account Resolution Representative contacts customers to assist them in fulfilling their financial obligations. Through outbound and inbound call efforts, the Representative assists customers in settling account balances and setting up payment arrangements for account resolution. No experience in collections is required – Annuity Health will train on our state-of-the-art software system, applicable laws related to collection activities, provide innovative ideas and techniques, and teach proper negotiation and dispute resolution skills necessary to be successful in the position. Annuity Health offers a competitive starting salary and benefits.
JOB DUTIES & RESPONSIBILITIES:
Maintain a professional tone and respectful demeanor during all patient or authorized party communications by delivering exceptional “patient focused-patient service” at all times.
Strictly adhere to the Company’s Compliance guidelines and expectations, to include Local, State, and Federal requirements.
Comply with the Company’s call structure expectations including but not limited to, proper collection steps and techniques.
Achieve all assigned goals.
Properly identify individual account situations, and provide appropriate resolution.
Correctly status accounts and update applicable windows/fields within those accounts for potential follow-up.
Provide relevant information by accurately utilizing all available tools/resources to assist in account resolution.
EOE / Drug Free Workplace
Experience
Required
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Education
Required
High School or better
Skills
Required
Ability to accept constructive criticism
Ability to think on the fly
Basic computer skills
Communication skills
Compliant
Customer service skills
Goal oriented
Money motivated
Negotiation skills
Positive attitude
Problem solving skills
Professional demeanor, conduct, & appearance
Punctual and dependable
Typing skills
Behaviors
Required
Dedicated: Devoted to a task or purpose with loyalty or integrity
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic: Shows intense and eager enjoyment and interest
Loyal: Shows firm and constant support to a cause
Team Player: Works well as a member of a group
Thought Provoking: Capable of making others think deeply on a subject
Motivations
Preferred
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Financial: Inspired to perform well by monetary reimbursement
Goal Completion: Inspired to perform well by the completion of tasks
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Self-Starter: Inspired to perform without outside help