Job Details
Qualifications
- Software troubleshooting
Job Description
Project/Role Description:
Our client is seeking an IT Help Desk Technician Tier 1 to work with various departments and internal team members to investigate and resolve software/hardware problems and connectivity issues for computer users as well as generally assisting users.
In this role you’ll be responsible for assisting users, collecting information about problems, leading users through diagnostic procedures, and handling problem recognition, research, isolation, resolution, and follow-up.
Supporting companywide teams, departments, individuals, etc across the country.
Logistics:
This is a full-time opportunity in Oakdale, LA
Will require onsite work
Skill Set Required:
1 year experience troubleshooting IT related issues or a recent college graduate with a Degree in IT
Manage help desk request via the company ticketing system
Respond to customer issues via phone, email, and chat
Provide customer assistance to local and remote user
Technical skills mentioned above. Not much needed.
Good customer facing skills and someone who can talk to all levels of the company including C-Suite.
Any level of understanding of EMR software is nice to have but not required.
It can be basic and trained