Job Details
Qualifications
- Communication skills
- Customer service
- Dealership experience
- High school diploma or GED
- Management
- Writing skills
Benefits
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Referral program
Job Description
McKenna Motors Co., Inc. is currently recruiting for a full-time ambitious individual to join our growing team in the BDC department.
Position Summary: A Business Development Center (BDC) associate will be responsible for identifying new prospects and maintaining a database of prospective customers for products & services, and creating sales opportunities for the dealership via interactions with clients through phone, email or postal mail contacts. A business development associate will proactively develop new business opportunities and maintain strong and professional customer relationships.
RESPONSIBILITIES
· Providing the customer with excellent service and responsive follow up.
· Respond to all incoming and outgoing phone calls, emails, and other leads on a daily basis.
· Respond to customer inquires in a timely manner
· Follows up on all leads with sales managers on a daily basis.
· Responds to CSI interviews/cases for sales and service.
· Supports business in meeting goals established by dealership management
SKILLS AND QUALIFICATIONS
· Call center experience in automotive dealership environment, highly preferred
· Minimum of six months of customer service experience required
· Excellent phone etiquettes
· Strong communication and customer service skills
· Ability to understand and follow oral and written directions
· Establish and maintain cooperative and effective working relationships with others
· Maintain records and prepare reports as necessary
· Communicate effectively both orally and in writing
· Ability to perform a variety of general clerical and typing duties of average difficulty without close
supervision
· Ability to operate business equipment, including but not limited to computers, calculators, copy machines, and shredder.
· High school diploma required
· Bilingual preferred
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Cerritos, CA 90703: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person