Job Details
Qualifications
- Communication skills
- Customer service
- Organizational skills
- Phone etiquette
- Time management
Job Description
Overview:
GDC IT Solutions is currently seeking a fully remote Service Desk Analyst. This role can be fully remote but must located within the State of PA. This is a Short Term Temporary role.
Position Overview:
Position Overview
Global Data Consultants, LLC is currently seeking a Service Desk Specialist to join our team of innovative professionals. This is an entry level position with the flexibility to be a fully remote position within the state of Pennsylvania. This is a short term temporary role.
Responsibilities:
Take customer calls, and emails and provide accurate, satisfactory answers to their queries and concerns.
De-escalate situations involving dissatisfied customers, offering patient assistance and support.
Guide callers through troubleshooting, navigating the company site, or using products or services.
Collaborate with other call-center professionals to improve customer service.
Accurately document all service calls within the prescribed call tracking mechanism.
Support both technical and non-technical end users.
Escalate advanced issues to the appropriate team member.
Minimum Qualifications:
Strong Customer Service Skills.
Exceptional Interpersonal, verbal, and written communication skills.
Great active listening skills.
A patient and empathetic attitude.
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments.
Phone skills, including familiarity with complex or multi-line phone systems
Preferred Experience:
Preferred Experience
At least 1+ year of experience supporting desktops/laptops/printers in a production Support Center environment
Prior experience with ability to handle 30-40 service calls a day
Strong Customer Service experience.
What We Do:
What We Do:
Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.
Why Work for GDC?
Cutting Edge Technology and Innovation
Career Growth Opportunities
Employee-Centric Environment
Comprehensive Benefits Package
Holiday and Vacation
Equal Opportunity Workplace:
GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.
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