Job Details
Qualifications
- Customer service
- Driver's License
- High school diploma or GED
- Mechanical knowledge
Job Description
Job Title: Field Service Technician
Pay Rate: $19.50/Hr. on W2
Job Type: Contract 6 Months Temp to Perm
Location: Lancaster, PA 17602
Comments/Special Instructions:
Proposed work days and times: [Monday - Friday 8:30am - 5:00pm with on call rotation] Training hours may differ. \*\*\*Subject to change with some variation of possible rotation, weekends, nights, OT. Approx. [50 mile] travel range.
Primary work location [Lancaster / Reading, PA - zip code 17602]. 100% travel within territory assigned.
Job Responsibilities:
Our entry-level Field Service Technicians respond to basic customer requests for equipment issues. Candidates will be a part of a team and a territory where customer requests will be assigned throughout the day. You will travel to customer sites using provided tools and repair kits to resolve the issue. Our entry-level technicians respond to 5-8 calls per day across their territory. Join our dynamic service team for this entry-level field service position. Depending on your assigned territory, you will provide services, repairs, and technical maintenance for ATMs, retail point of sale (POS) equipment, locksmithing, Electric Vehicle Charging (EVC), and related PC and PC peripherals on customer premises. Our training consists of on-the-job mentoring as you might expect, but also a formal classroom, virtual and self-paced training for extended learning opportunities.
You are responsible for:
Performing maintenance on ATMs (e.g., card reader, printer, reset and test devices, etc.). Electromechanical repair.
Performing basic installation functions (e.g., set up and test equipment, pulling cables, mounting devices, installing locks)
Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.
Inspecting products for correct operation and resolving noted issues and/or escalating according to established procedures
Prioritizing and planning service calls
Works within a team environment, completes all required paperwork, manages, and maintains a service parts inventory
Contacting the customer with the estimated time of arrival
Working with customers to ensure satisfaction with service delivery and understanding of product functionality
Following key/alarm/combination control processes in assigned area of responsibility
Requirements:
High school Diploma (or equivalent)
Ability to lift 50 pounds and work in close quarters within and around the equipment.
Familiarity with computers and a variety of consumer communications devices, such as smartphones.
Service experience or electro-mechanical experience is a plus
Have a valid driver's license and driving record
Drive your personal vehicle for the first 90 days to job sites (mileage will be reimbursed)
Job Type: Contract
Pay: $19.50 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Lancaster, PA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person