Job Details
Qualifications
- Associate's degree
- Customer service
- Driver's License
- High school diploma or GED
- Microsoft Excel
- Microsoft Office
- Time management
Benefits
- 401(k)
Job Description
Commercial Solar Energy, the Commercial Division for Sunworks, Inc., has an immediate need to hire a O&M Service Coordinator I. This position is remote and the successful candidate will have the ability to handle customer service in difficult situations and knows how to deescalate callers when needed.
The O&M Service Coordinator will provide support to Field Service Technicians with documentation on work orders and work closely with O&M Contract Services Coordinator for warranty transfers and service agreements.
ESSENTIAL FUNCTIONS:
Professionally and quickly answers incoming customer calls and voicemails, routing appropriately or answering questions as able.
Ensures customers are advised of site visits within 24 to 48 hours
Assists with booking hotel rooms for service technicians as needed.
Coordinates and tracks all rental equipment required for service visits.
Maintains the CRM and HUB database ensuring all records related to service visits are current, updated, and accurate.
Quickly notifies O&M team when issues arise and properly documents information in the HUB.
Reacts promptly to any service issue to help ensure they are quickly resolved.
Works closely with accounting dept. regarding invoices or payments to customers.
Routes contract and/or warranty information Contract Services Coordinator or to Director.
Assistance may be required above and beyond listed responsibilities at O&M Director’s discretion.
QUALIFICATIONS: [Education, Training, Knowledge, Skills, Abilities, and Expected Behaviors]
Required:
High School diploma, AA Degree or higher with 2-4 years of relevant customer service / scheduling experience; or equivalent combination of education, training, and experience reflecting ability to successfully meet expectations.
Effective written, verbal, and listening communications skills.
Understands the importance of and possesses excellent customer service skills, includes the ability to portray empathy, reflect a positive attitude and desire to help.
Excellent telephone, problem solving, and time management skills.
Ability to interact effectively with and build rapport with personnel at all levels within the company and with vendors and business partners outside the company.
Ability to professionally respond to stressful situations in a patient, friendly, and timely manner.
Respectfully accepts coaching and guidance provided constructively to continually improve, absorb, and adapt.
PC Proficient with good knowledge of Microsoft Office, including Word, Excel, and Outlook, database creation and report generation.
Legal eligibility to work in the United States without sponsorship now or in the future.
Ability to successfully pass a background investigation and pre-employment drug screen.
Valid Driver’s License with acceptable DMV record and proof of insurance is required.
Desired:
Experience working in a construction firm.
Experience working in the solar industry.
or any combination of academic education and professional training and development along with applied work experience that demonstrates the ability to perform the essential functions of the position.
Compensation / Benefits:
Full time position with hourly pay rate of $21-$25/per hour depending on experience.
Eligible to participate in company benefit and our 401(k) programs on the first of the month following 60-days of employment per policy.
Sunworks provides equal employment opportunities to all qualified applicants and employees without regard to any legally protected classes, including, but not limited to age, gender, gender identity, genetic information, marital status, medical condition, mental/physical disability, national origin, pregnancy, race/color, religion, sexual orientation, or military/veteran status.
Sunworks is an E-Verify Employer; if an offer of employment is made, proof of authorization to work in the US and/or U.S. citizenship must be provided.
(Only qualified candidates will be considered and/or contacted.)
Visit our website at: www.sunworksusa.com
** APPLICANTS OR RECRUITERS/AGENCIES – PLEASE DO NOT CALL OR EMAIL **