Job Details
Qualifications
- Bachelor's degree
- Communication skills
- Computer skills
- Customer service
- Operating systems
- Typing
Benefits
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Professional development assistance
Job Description
Purpose: to monitor/manage operational systems, drive process improvements, and shape team performance.
The Operations Manager is a key managerial member of CVC Solution's administrative team, principally responsible for ensuring operational excellence–specifically managing and implementing internal operational systems, processes and policies in support of CVC Solution's clients, team, and services. This position reports directly to the president and will directly supervise administrative/operations staff, independent contractors, and vendors as appropriate. This is an exempt full-time position with a competitive salary, depending on experience. Ability to speak/read/write in Armenian is a plus!
Specifically, some of your responsibilities would include:
Internal Information Systems
- Organize and maintain internal file sharing and information sharing systems.
- Manage and Oversee KPI Widget creation and maintenance including Wallboards
- Manage contracts database, updating renewals annually, and monitoring/adjusting billing as needed
- Maintain and continue to develop internal organizational operations policies and procedures.
Human Resources
- Understand overall objectives as well as the role and function of each team member
- Monitor and improve team efficiency
- Own and enhance Service Delivery process
- Oversee client and internal projects from estimation & architecture to completion
- Oversee implementation of policies and procedures related to benefits, employee handbook, and other legal reporting and posting compliance.
- Work with brokers to maintain employee benefits and organizational insurances, including monitoring premium payments and adding or removing staff as necessary from policies
- Manage recruiting and hiring process, employee files, and updates to employee handbook
- Update and maintain administrative forms for staff
- Organize annual staff briefings on benefits and policies.
Facilities Maintenance & Office Equipment:
- Oversee procurement of office equipment, software, etc.
- Manage vendors and building facilities, including supplies, cleaning products/services, security & interface with landlords for repairs etc.
- Maintain functioning equipment, including phones, internet, video conferencing, & printer.
- Monitor computer back-up systems
- Receive and open mail
Financial Systems
- Oversee financial systems, including bookkeeper activities, accounting, billing, contracting and managing vendors (e.g., submittal of timesheets, expense reports, payroll, invoicing, and development of regular financial reports)
- Work with the president and accountant to facilitate annual tax preparation
- Manage banking and credit card accounts, including deposits
- Manage year-end funding of the Supplemental Employee Pension (SEP) program
- Manage project invoicing and monitoring budgets for billable projects on a monthly basis.
- Onboard new clients in billing systems and create related time tracking and reporting systems.
- Generate monthly reports on billable projects and provide time tracking feedback to staff
Organizational Culture, Leadership, and Staff Development
- Work with president to develop and implement systems to build team collaboration as well as staff growth, satisfaction, and effectiveness–including building activities, retreats and celebrations
- Develop and implement employee rewards, recognition and celebratory events
General Duties
- Draft daily meeting agendas and facilitate team huddles
- Support CVC Solution core values and practices to foster an environment that promotes trust and cooperation amongst staff, management, clients, and vendors.
- Attend staff, management and program meetings and staff retreats
- Actively participate in CVC Solution professional development programs and events
- Other duties as assigned
Knowledge, Skills, and/or Abilities Required
An individual must deliver high quality performance in each of these essential duties. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Candidate must demonstrate a prior job role that required attention to detail, the ability to multi-task, exemplary service level to internal and external client’s, ability to manage their own time and the time of others.
● Basic computer and operating system knowledge.
● Strong typing skills to ensure quick and accurate entry of service request details.
● Interpersonal skills: such as telephony skills, communication skills, active listening and client-care.
● Ability to multi-task and adapt to changes quickly.
● Technical awareness: ability to match resources to technical issues appropriately.
● Service awareness of all organization’s key IT services for which support is being provided.
● Understanding of support tools, techniques, and how technology is used to provide IT services.
● Reliable and self-motivated with the ability to work in a fast-moving environment.
● Updates job knowledge by participating in educational opportunities.
● Professional and diplomatic.
● Strong communication and interpersonal skills.
● General knowledge of inventory.
● Ability to work both independently and in a collaborative environment.
● Prioritizes and executes task in a high-pressure environment.
In addition, the perfect fit would also have:
- Ability to speak/read/write in Armenian, is a plus!
- 4 year college degree (not necessarily in IT, or a related field)
- 5+ years of experience supporting/working with the technology
- Experience working with a Managed IT Service Provider (MSP) operation.
- Strong organizational, presentation and customer service skills
- Have experience and skill at leading people and getting results
- Ability to adapt to changes quickly
- Self-motivated with the ability to work in a fast moving environment
- Good written communication skills
- Small business experience is a plus
Job Type: Full-time
Pay: $68,736.00 - $88,736.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Fresno, CA 93710: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person