Job Details
Qualifications
- Bachelor's degree
- E-commerce
- Management
- Marketing
- Technology management
- Time management
Benefits
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Job Description
GENERAL SUMMARY:
The incumbent is responsible for the management of the on-line sales and performance data of the ecommerce department. Works closely with the VP of Ecommerce to establish goals and develop strategies to build and maintain LSF online stores and digital platforms. Provides and develops analytics to drive and help facilitate profit opportunities. Works with consumer care and service in resolving issues/concerns. Ensures that all products and services are processed accurately, and quality checked.
DUTIES & RESPONSIBILITIES:
- Formulate strategies that concern the design and practicality of Legal Sea Foods online stores and other digital platforms.
- Make decisions to ensure existing frameworks help facilitate the generation of profit.
- Devise strategies and harness sales-related insights, prevailing standards, and novel developments to encourage ecommerce sales.
- Drive solutions in webstores (Shopify, Amazon, Goldbelly), OMS/WMS/IMS (Shipstation, Compeat, etc.) and other systems as it pertains to ecommerce.
- Work with stakeholders on new products and bundle launches.
- Develops analytics on the ecommerce business to yield improvements.
- Provides analysis of key business metrics and site performance.
- Assists in maintaining inventory and order products as needed.
- Work with consumer care and customer service to resolve issues and keep customers happy.
- Assists in managing and controlling expenditures, including supplies, postage, and utilities.
- Reports and escalate systemic issues as necessary and in a timely manner.
- Meets/exceeds customer expectations for ease of shopping, variety and quality.
- Communicates across functions when timing and/or strategy shifts occur.
- Partners with Site Operations team to understand customer and financial impacts of changes to site.
- Serve as a highly visible internal evangelist to the marketing, IT, sales, and transformation organization.
SKILLS & COMPETENCIES:
- Highly analytical, with ability to weave data sources (both qualitatively and quantitively) to size business
opportunities, determine business building ways to activate and measure results.
- Strict attention to detail and enthusiasm for collaboration.
- Demonstrates excellent leadership abilities, along with solid time management and problem-solving skills.
- Ability to conduct market analysis and provide insights on competitor's key differentiators and messages.
- Experience in driving cross functional and external facing projects from idea to implementation and adoption
- Strong written and verbal skills with the ability to translate business strategy into product strategy.
MINIMUM EDUCATION & TRAINING:
- Minimum of 4 years of experience in Ecommerce or multi-brand ecommerce in the food space; ideally with some
experience with perishable food
- Bachelor's or Graduate's Degree in business, computer science, engineering or technology management or
equivalent experience.
- Minimum of 4 years of Webstore and Systems Experience
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
Ability to commute/relocate:
- Boston, MA 02210: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Marketing: 4 years (Required)
Work Location: In person