Job Details
Qualifications
- Carpentry
- Communication skills
- Drywall
- Plumbing
Job Description
Title: HOA/RS Technician
Key Relationships
Reports to: HOA Director and Residential Services Directors
Direct reports: TBD
Other key relationships: Across Departments
FLSA: Non-Exempt
Goals and Objectives
The HOA/RS Technician will support the HOA and Residential Services department with all things necessary to create an exceptional experience for homeowners, rental guests, and members.
Responsibilities
Performs minor building plumbing, drywall, electrical, carpentry, appliance and painting assessments/repairs in RS homes and in HOA areas at the direction of Residential Services, HOA Directors, or Maintenance Manager
Assist residential services representative with maintaining owner's binders inclusive of all appliance/amenity offerings within each home, including owner's guides and assistance with operating.
Ensure pre-arrival/post-departure checklists for each home are completed in a timely manner and accurately.
Always provides exceptional service and communication with homeowners, members, rental guests, and team members.
Executes member requests promptly and with a professional demeanor.
Inspects all work to ensure the highest quality of service.
Meets members/guests upon arrival and departure, and assists with luggage and/or grocery deliveries as requested by RS or HOA teams.
Inspects Beach Cottages, Kula villas, and other Makena homes prior to members/guest arrivals.
Reports any emergency needs to the RS or HOA Directors or Maintenance Manager.
Secures properties upon members'/guests' departure as requested by Residential Services and HOA department heads.
Maintains a safe and orderly work environment.
Other duties as assigned.
Qualifications
Demonstrates respect for and appreciation of Hawaiian values, history, and culture, understanding its implication in one's work, fostering meaningful relationships, and in embracing the community served.
A minimum of 3 - 5 years of experience and proven success in a maintenance position for luxury homes or condos. Experience with plumbing, drywall, electrical, carpentry, appliance, and painting repairs.
Ability to work a flexible schedule, including evenings, weekends, and holidays and a shift greater than eight (8) hours in length.
Ability to work in a team environment.
Ability to stay calm and focused during the busiest of times
Ability to read, write, speak, and understand English; additional languages preferred.
Must be able to lift up to 50 lbs.
Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
Knowledge of and ability to operate computers.
Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors, standing, walking, and moving for periods of greater than four (4) hours, and lifting, carrying, bending, stooping, squatting, reaching, pushing and pulling
This job description may not comprise all duties, responsibilities, or skills that may be required to be performed. Management has the right to change or delete information from the job description at any time without notice. The company is responsible to provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position.