Job Details
Qualifications
- Communication skills
- Driver's License
- Phone etiquette
- Software troubleshooting
- Windows
Job Description
Job Title: Help Desk Technician I
Location: Cherry Hill, NJ
Salary: $45,000 - $65,000
Company Summary:
With 35+ years of professional IT experience, radius180, LLC is the Information Technology Consulting Company focusing on Managed IT Services, Custom Application Development, and Staff Augmentation that you want to work for!
We are seeking new team members that can internalize our core values of Dependability, Integrity, Teamwork, Passion, and Communication.
Job Summary:
The Help Desk Technician 1 is an entry-level position responsible for providing technical assistance to clients related to computer hardware and software. A successful candidate need not have years of experience in the field but must have a passion for technology and an eagerness to learn new skills.
As the Help Desk Technician I, you will be responsible for the following :
Provide 1 st level support for desktops, laptops, printers, and other remote and on-site computer-related devices.
Ensure proper documentation, notification, escalation, tracking, and follow-up of all incidents.
Troubleshoot and resolve system hardware and software problems.
Document processes and procedures as required.
Participate in on-call rotation.
Performs other duties and responsibilities as assigned by the MSP Manager.
Qualifications:
Must have a passion for technology and learning.
Must type at least 40 w.p.m.
Must exhibit a clear, friendly, professional phone manner.
Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
Able to handle multiple assignments with attention to detail.
Must have experience in Microsoft Windows Desktop Operating Systems.
Must have a valid driver's license & reliable transportation.
Must be able to lift and move existing and new PC system components physically.
Additional desired skills (but not required) are:
A+ Certification
Network+ Certification