Job Details
Qualifications
- Communication skills
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Job Description
Kansas City Managed IT is looking for a Jr. Systems Admin/Dispatcher to join our growing team!
Kansas City Managed IT is a managed service provider supporting the technology needs of businesses in the Kansas City Metropolitan area. Kansas City Managed IT works with over 60 small to medium businesses, providing all aspects of outsourced managed IT services.
The Jr. Systems Admin/Dispatcher role will maintain smooth operation of client computer systems. Monitor Job queue and assign work to technicians. Perform the implementation of System and Network projects and serve as point of contact with the ability to resolve challenging technical issues in line with internal and external client expectations.
Duties:
- Manage and maintain core Microsoft technologies.
- Setup and maintain end user desktop systems and applications.
- Address desktop and server issues as they arise.
- Identify and resolve network issues.
- Maintain cloud-based solutions.
- Setup and maintain backup systems and 3rd party appliances like spam filters.
- Proactively monitor customers’ IT infrastructure to help minimize any disruptions.
- Provide support to end users for remote connectivity to the office from home computers or laptops.
- Monitor Job queue and assign work to appropriate technicians.
- Communicate with other technicians work which has been assigned to them.
- Help technicians plan their workloads.
- Monitor Backup systems for failures.
- Monitor Customer sites to ensure updates and patches are applying.
- Provide after-hours support for emergencies and occasional weekend maintenance.
Qualifications
This is an entry level position ideal for someone who has just completed technical training. While your primary responsibility will be to manage the job queue and assign tickets you will also be considered help desk tier 1. Excellent communication and attention to detail skills. Self motivated and ability to work well with others.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Kansas City, MO 64131: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person