Job Details
Qualifications
- Bachelor's degree
- Google Docs
- Microsoft Office
- Slack
Job Description
Job Scope:
OpenExchange is seeking an Assistant Project Manager (APM) to join our growing organization. In this role, you will be responsible for supporting Project Managers (PM) with the coordination and delivery of OpenExchange’s (OE) conference services worldwide.
This opportunity begins with training and work responsibilities as a Video Specialist 2 (VS2)(see VS2 job description for more details). Mastering VS2 skills are critical for success in the APM role in understanding OpenExchange services and processes.
This is a unique opportunity to support OpenExchange Video Conference operations in an organization that has a virtual workforce–worldwide. We have a start-up environment and are building our infrastructure while also rapidly expanding our client base.
Responsibilities:
Assist OpenExchange Project Managers with managing the delivery of information and processes to OE operations teams leading up to events as well as aiding PMs during the day of events, including:
Provide assistance to Project Managers with staffing of Video Specialists to ensure coverage for events
Help to set-up and organize Video Specialists kick off calls
Communicate key points for event to Video Specialists
Prepare "Cheat Sheets" each night ahead of a conference execution day
Liaise with client (last client catch-up call leading up to event, day of execution call/channel)
Lead internal team to successful execution through timely, informative, and positive messaging
Create alternate connections via the designated team upon request(s)
Monitor Helpscout inboxes for incoming event requests from clients and post in appropriate channels for Project Manager coverage.
Enter new events accurately in Salesforce and build out these events in Central for a Project Manager to take over once assigned.
Consolidate and prepare post conference analytic reports to provide to clients (i.e.: registration and attendee reports)
Fulfill duties as a Video Specialist as needed as well as any additional duties as required.
Qualifications:
Bachelor’s Degree preferred
High degree of organizational skills, able to multitask and prioritize. Solid problem solving skills.
Excellent communications skills: verbal, written and presentation ability
Ability to build trust and model the way OE provides excellent services
Technology savvy: Google Docs, MS Office, Zoom, Slack
Ability to thrive in a virtual work enterprise along with flexibility, energy and an ability to work in a fast-paced environment.
Flexibility on work hours (we support international clients and OE Teams)
Company Information:
OpenExchange is the worldwide trusted leader in video and multimedia solutions for investor communications. Our video services enable the vital daily communications of the financial services and professional investment industry and its clients with advanced one-to-one, one-to-many, and many-to-many video technologies, tools and services. OpenExchange currently has operations in Boston, New York, London, and Hong Kong.
OpenExchange provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
zJBLohnONf