Job Details
Qualifications
- Associate's degree
- Communication skills
- Customer service
- Driver's License
- Microsoft Office
- Software troubleshooting
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
Job Description
Come Grow with VAF!
Do you enjoy being the connection between a business and its clients? Van Ausdall & Farrar is the state's largest full-service business technology provider for multiple verticals in Indiana and throughout the Midwest. Come join us as an on-site technical customer support specialist to assist our clients with the technology we provide!
What can VAF offer you?
We provide a competitive salary and benefits package including medical, dental, life, and 401(k) with a 4 % fully vested match. We offer PTO days for volunteering at the non-profit of your choice as well as up to 17 PTO days in your first year with VAF! $1,000 Sign-on Bonus!
What you will do
- Delivers exceptional customer service in order to ensure a quality relationship between VAF and customer site.
- Researches and identifies opportunities where changes will improve the customer experience.
- Recommends, creates and presents training initiatives to the Area Operations Manager to increase customer satisfaction and assist in providing on-floor training of associates in floor procedures.
- Escalates customer complaints to the Area Operations Manager as appropriate.
- Reports performance metrics to Area Operations Manager.
- Answers customer questions by phone, email or in person as required.
- Partners with Area Operations Manager to supply customer with price quotes on special projects as needed
- Submits customer billing information to VAF.
- Participates, where appropriate, in Quarterly Business Reviews with client.
- Maintains a good working relationship with the client by sending out client scorecards to various personnel as appropriate.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Specific Job Knowledge, Skills, and Abilities
- Associates degree in a customer facing or technical area or related experience preferred.
- Prior experience representing organizations at client sites preferred.
- Strong knowledge of Microsoft office products and related software applications.
- Technical aptitude with the ability to troubleshoot and effectively resolve technical problems.
- Excellent verbal & written communication skills.
- Able to manage multiple demands.
- Able to remain calm under stressful circumstances.
- Self-motivated and able to work autonomously.
- Demonstrates high levels of confidentiality, ethics, and integrity at all times.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 1 year
- No experience needed
- Under 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- Indianapolis, IN 46222: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person