Job Details
Qualifications
- Associate's degree
- Azure
- Bachelor's degree
- Communication skills
- Mac OS
- Windows
- iOS
Job Description
Make your mark at Comcast - a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
The Executive Support Engineer position on the Executive IT Support Team is an entry-level role that plays a critical part in providing technical assistance to executives within the organization. This role requires a strong technical background, exceptional problem-solving skills, and excellent communication abilities to ensure a seamless and efficient IT support experience for our executive team.
Job Description
As an Executive Support Engineer on the Executive IT Support Team, you will be responsible for troubleshooting, configuring, and maintaining the technology infrastructure utilized by our executives. This includes resolving hardware and software issues, setting up and maintaining devices, and ensuring optimal performance of all systems. You will also collaborate closely with other IT teams to escalate and resolve complex issues, as well as to implement new technologies and enhancements.
Who the Job Will Work With:
In this role, you will work closely with executives and their administrative staff, providing personalized technical support and building strong relationships based on trust and professionalism. Additionally, you will collaborate with members of the Executive IT Support Team, as well as cross-functional teams within the IT department, to ensure the highest level of service delivery.
Exciting Problems to Work On:
As part of the Executive IT Support Team, you will face a range of exciting challenges. These may include troubleshooting cutting-edge technologies, implementing innovative solutions, and resolving critical issues under time constraints. You will have the opportunity to work on complex technical problems that directly impact the productivity and efficiency of our executive team, contributing to the overall success of the organization.
How You Can Make an Impact:
As an Executive Support Engineer on the Executive IT Support Team, you will have a significant impact on the daily operations and success of the executive team. By providing exceptional technical support and ensuring the reliability of their technology systems, you will enable executives to focus on strategic initiatives and decision-making. Your expertise and dedication to delivering superior service will help drive the organization forward.
What You Will Do:
Provide technical support and troubleshooting assistance to executives, resolving hardware and software issues in a timely manner.
Set up, configure, and maintain executive devices, including laptops, mobile devices (iOS and Android), and other peripherals (Logitech peripherals).
Collaborate with other IT teams to escalate and resolve complex issues related to applications such as Office 365, JAMF, MFA (Multi-Factor Authentication), Microsoft Azure, Azure Virtual Desktop, Eracent, and Intune.
Assist in the implementation of new technologies and enhancements, including VPN (F5), Crestron, Canon printers, Microsoft Teams Rooms, Cisco Video Conferencing and Telephony, WebEx, and Poly Sync.
Conduct regular system maintenance, updates, and performance optimizations using Windows and MacOS operating systems and managing devices such as Dell, Apple, and Microsoft Surface suite.
What You Will Need:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Strong technical knowledge of hardware, software, and network systems, including proficiency in applications such as Office 365, JAMF, MFA, Microsoft Azure, Azure Virtual Desktop, Eracent, and Intune.
Experience with VPN (F5) configuration, managing Crestron systems, Canon printers, Microsoft Teams Rooms, Cisco Video Conferencing and Telephony, WebEx, and Poly Sync.
Familiarity with iOS and Android platforms.
Proficiency in troubleshooting and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work well under pressure and handle multiple tasks simultaneously.
Detail-oriented with a commitment to delivering high-quality work.
Prior experience in IT support or a similar role is preferred but not required.
Employees at all levels are encouraged to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Be responsible for the customer experience - think and act in ways that put our customers first, give them detailed digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be hard-working learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new insights.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Get results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Thispositionis ineligible for visa sponsorship. To beconsidered for thisrole, you must belegally authorized to work in theUnited States andnot requiresponsorship for employment now or inthe future.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Education
Associate's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
0-2 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.