Job Details
Qualifications
- Computer networking
- Desktop support
- High school diploma or GED
- IT
- Microsoft Office
- ServiceNow
Job Description
Job Description:
· Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
· Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
· Responsible for effective e-mail communications and ability to create and maintain basic
· documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
· Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
· Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
· Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
Job Requirements:
· Knowledge of computing and networking concepts and fundamentals
· Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
· Knowledge of computer security policies and a general overall knowledge of computer security concepts.
· 1 year or more IT experience preferred, but recent college graduates will be considered
Education Requirements:
· Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent
ProjectGreen
Job Type: Contract
Salary: $25.00 - $27.00 per hour
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Ankeny, IA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Desktop support: 1 year (Preferred)
Work Location: In person