Job Details
Qualifications
- Computer networking
- High school diploma or GED
- IT
- Microsoft Office
- ServiceNow
- Software troubleshooting
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Job Description
Epitec
Computer Support Specialist
Contract
Onsite in Moline, IL
The position will provide onsite Infrastructure support through performing the following duties:
Job Duties:
-Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
-Updating assets in ServiceNow, following KB articles for problem resolution, and following unit specific processes.
-Scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
- Performing trouble shooting by following KB article to resolve end user tickets.
-Meeting support/equipment maintenance
Job Requirements:
- Knowledge of computing and networking concepts and fundamentals
- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
- Knowledge of computer security policies and a general overall knowledge of computer security concepts.
- 1 year or more IT experience preferred, but recent college graduates will be considered
Education Requirements:
- Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent
Additional Information:
- This is a First Shift, ONSITE position
- OT/weekend/On-call work is possible, but not often required
- Some driving to other Quad City area locations is possible if additional support coverage is needed (less than 5% of the time)
Description:
Computer Support Associate
Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: --management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams. Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
#HC
Job Types: Full-time, Contract
Pay: $19.53 - $23.52 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person