Job Details
Qualifications
- Active Directory
- Associate's degree
- Communication skills
- Microsoft Office
- Organizational skills
- Windows
Benefits
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
Job Description
Modern Group Ltd. is one of the nation’s leading equipment distributors. Modern Group Ltd provides sales, leasing, service, parts, training and financing solutions through its forklifts, power systems, construction, and warehouse products businesses. We have branch locations in Pennsylvania, New Jersey, and Maryland. Modern is a 100% Employee-Owned Company committed to excellence on service, sales, parts, and consultation. See the benefit of working for your own shares of company stock!
Due to an upcoming retirement, Modern Group is looking for a full-time Support Desk Specialist to join our IT team. The support desk specialist is responsible for providing IT assistance to our user community of 250+ employees. In addition this position will work with other members of the IT department to maintain computer assets/network infrastructure, test changes, and troubleshoot issues
Job Responsibilities:
- Build and maintain employee laptops and desktops (Microsoft Windows). Create/maintain employee computer accounts (Active Directory, M365, Vendor Portals).
- Resolve questions/issues from the user community about our business systems, office software, laptops, printers, hotspots, and phones.
- Manage employee support requests via an internal ticketing system (Zendesk).
- Work with new employees to become familiar with their IT assets and logins.
- Work with IT vendors to provision accounts and troubleshoot issues.
- Maintain departmental documentation.
Job Requirements & Preferred Skills:
- An associate degree in IT/Computer Science or relevant experience/certification.
- Be a team player and possess good communication and organizational skills.
- Patience when working with users.
- A willingness to learn new technology, develop new skills, and ask questions when unsure.
- Proficient knowledge with Microsoft Windows 10/11 and Microsoft Office/365. Familiarity with the Microsoft Dynamics line of products preferred.
Modern offers an excellent Work Environment, compensation and benefits plan, Including:
- Company issued laptop & smart phone
- Choice of 3 Medical plans to best meet your family’s needs with company funded HRA for full deductible amount
- Dental and Vision insurance plans
- 401k Savings Plan with employer match
- Employee Stock Ownership Plan
- Company paid Life insurance, Short & Long-Term Disability insurance
- Paid holidays and Paid Time Off (PTO)
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Flexible schedule
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person