Job Details
Qualifications
- Associate's degree
- Management
- Microsoft Office
- Microsoft Windows Server
- Windows
Job Description
Department: Service and Support Reports to Service Manager
General Summary:
Systems Engineer Level 1 is an entry-level position requiring less than one year of experience to start. This person will exhibit general knowledge of workstation operation (hardware & software) is a good communicator and can manage well when the client presents an issue and needs guidance. This person should be prompt and understand the importance of communicating with the clients. Most importantly, this person should be eager to learn while following prescribed directions, procedures, and leadership directives. Finally, they need to perform the job responsibilities within a Team culture guided by a Team Leader.
Position Responsibilities:
Provide Level 1 Help Desk support
Answer Help Desk phone & email
Remediate user-generated level 1 Help Desk tickets
Remediate system-generated level 1 Alert ticket
Check client data backup logs and remediate basic problems
Complete daily time entry as required by company policy
Complete 20 hours of continuing education on IT topics as prescribed by Management.
Experience, Knowledge, Skills, and Abilities:Experience:
Experience installing and configuring Windows client operating systems
Experience with Microsoft Office Applications
Knowledge:
Basic understanding of the OSI model, general networking principles (physical & wireless)
Basic understanding of Microsoft Windows client operating systems
Basic knowledge of Microsoft Windows server operating systems
Basic knowledge of the OSI model, simple VLAN, Routing, and Switching principles
Abilities:
Takes direction from Level 2/3 Systems Engineers and Managers
Takes ownership of tasks and follows through to ensure complete resolution
Personal interest in, and responsibility for, the quality of work they perform or associated with
Education & Credentials:
Two-year Technical Degree or equivalent combination of education and experience
New hire, recent school graduate, no industry or vendor-specific certifications
Pay: Base + Potential Bonus