Job Details
Qualifications
- Bachelor's degree
- Communication skills
- Customer service
- Microsoft Excel
- Microsoft Outlook
- Microsoft Powerpoint
Job Description
FloraCraft Corporation, the worldwide leader in the fabrication of floral and crafting products, has the following immediate openings:
Account Manager
This position is responsible for growth and day-to-day management of assigned accounts.
Essential Duties and Responsibilities
Develop a strong knowledge base of Company’s products, processes and core competencies;
Serve as the primary business contact for assigned accounts and is ultimately responsible for customer’s success and satisfaction;
Build strong, trusting customer relationships to grow existing business and acquire new;
Ensure the right products are presented at the right time to meet sales target and company business plan;
Rapidly becomes the expert on all information and insights related to assigned accounts;
Develop understanding of consumer behavior and industry trends;
Collaborate with various internal departments to ensure they fulfill all customer needs;
Prepare for customer meetings (mostly virtual) – market research, sales data, etc.;
Provide regular reporting and feedback on all account activity and progress to stakeholders within the organization;
Provide troubleshooting assistance for customer orders, account statuses and relevant problems;
Perform administrative tasks as the relate to assigned customers;
Stay up-to-date with new product and marketing launches;
Adheres to attendance policy;
Ensures safety standards are consistently followed; and
Performs other job responsibilities as required.
Skills and Abilities Required
Intermediate to advanced proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, OneNote) with an emphasis on Excel;
In-depth understanding of sales principles and customer service practices;
Demonstrated analytical, active listening and prioritizing skills;
Possesses strong written and oral communication skills and ability to communicate effectively with customers and all levels of the organization;
Possesses ability to work in a fast-paced environment, able to handle changing priorities, work on multiple projects simultaneously, and possess excellent problem-solving skills;
Exhibits strong sense of curiosity and the desire to always do better;
Displays proficiency in the following competencies:
Initiative – the understanding of what action needs to be taken and completing these tasks while seeking the perspective of others;
Personal Accountability – taking personal responsibility for mistakes; does what he/she commits to and is honest and forthright;
Collaboration – gets along with others and works as a team player to make a difference within the business and expresses gratitude and appreciation to others who have provided information, assistance and support;
Willingness to Learn – handles change through taking advantage of lifelong learning opportunities and is open-minded and curious to face new challenges;
Education / Experience requirements
Bachelor’s degree in sales or marketing preferred; or 3-5 years of experience; or equivalent combination of education and experience.
The ideal candidate is an experienced professional with knowledge of sales and customer service best practices. He or she should also be able to interpret sales metrics and be goal-oriented, perform well in a team environment and have exceptional people skills. Ultimately, the candidate should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.
Microsoft Suite.
Willing to train strong candidate just out of college.
Working Conditions / Environment
This position works Monday through Friday, 8:00 a.m. to 5:00 p.m. in the corporate office unless otherwise agreed upon. Work may occasionally require weekend and/or evening work. Working conditions are consistent with a typical office environment and are usually quiet.
FloraCraft Corporation offers a competitive wage, exceptional benefits, and the opportunity to work with a great team in a fun environment.