Job Details
Qualifications
- Communication skills
- Customer support
- High school diploma or GED
- Incident management
- Web services
- Writing skills
Benefits
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Job Description
Requisition ID req26337
Working Title IT Support Tech 1
Position Grade 09
Position Summary The UNM IT Service Desk provides customer service and support to students, staff, faculty, retirees, and affiliates on all UNM IT Services. This position is an entry-level staff position that will primarily focus on phone and self-service support.
See the Position Description for additional information.
Conditions of Employment
Specialty licensure/certification may be required, as specified by the department.
Successful candidate may be subject to a criminal background check prior to starting work.
Minimum Qualifications
High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.
Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.
Preferred Qualifications
1.ITIL experience and/or certification
2.Help Desk Institute (HDI) certification and experience
3.Experience with Incident Management and/or ITSM tools
4.Experience in providing excellent customer service and support
5.Ability to support users and solve problems on desktop applications and web services across multiple platforms and devices
6.Experience researching, writing, editing, and publishing user-friendly documentation of technical services and subjects
7.Experience collaborating with technical teams to achieve outcomes that benefit end users and customers
8.Excellent communication and interpersonal skills
Additional Requirements Applications need to include a complete professional work history with dates and hours worked.
Campus Main - Albuquerque, NM
Department IT Customer Service (319A)
Employment Type Staff
Staff Type Regular - Full-Time
Term End Date
Status Non-Exempt
Pay 17.56 to 22.89 hourly DOE
Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.
Background Check Required
For Best Consideration Date 8/7/2023
Eligible for Remote Work Yes
Eligible for Remote Work Statement This position is open to hybrid remote work, an arrangement that allows an employee to work on a part-time basis at an alternate location other than a UNM worksite.
Application Instructions
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.
Please include a resume and cover letter. Applicants submitting incomplete application packages may not be considered for interview.
Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.