Job Details
Qualifications
- Associate's degree
- Office management
Job Description
Responsible for meeting and greeting residents, guests, prospective employees, suppliers, vendors, and outside service providers in a warm and professional manner. Monitor visitors entering the building and ensure they sign-in. Answer/transfer incoming phone calls and handle switchboard to respond to communication needs and inquiries. Keep environment of the lobby and front desk neat and clean. Maintain resident data, such as directories, information sheets and other projects on the computer. Assists the Business Office Manager with various projects and/or assignments.
ESSENTIAL JOB FUNCTIONS:
1. Provide ongoing telephone coverage.
2. Serve as first point of contact in lobby. Greet guests, residents, prospective employees, vendors, suppliers, etc.,
either in person or on the telephone in a warm and professional manner.
3. Solve issues presented by residents, guests, vendors, and suppliers in a manner so that both the
organizational objectives are met, as well as the individuals feel they were served appropriately.
Keep difficult situations from escalating.
4. Accept delivery packages, document receipt of packages in log book, and notify the resident
(recipient) of delivery.
5. Distribute packages, business mail, magazines, etc.
6. Maintain visitor log-in sheets or software.
7. Monitor closed circuit security TV cameras and fire alarm board, where applicable.
8. Maintain security for admittance to all entries accessible to public.
9. Prepare maintenance work orders as requested by residents and staff.
10. Ensure lobby area is kept neat and clean. Pick up debris and keep desk work area clutter free.
11. Assist the Business Office Manager with projects/assignments.
EXPERIENCE & EDUCATION:
Associates degree preferred
One to three years related experience and/or training; or equivalent combination of education and experience