Job Details
Qualifications
- Communication skills
- Data entry
- High school diploma or GED
- Office experience
Job Description
Position Description The Error Resolution Specialist position is responsible for reviewing, researching and appropriately adjusting tax documents and payments allowing them to post correctly to the taxpayers account. It is also responsible for examining, researching and correcting batches, documents and payments that do not pass system validation. This position works a system identified list of errors, reviews taxpayer documentation and system calculations to determine the source of the error and correct the problem. This position is also responsible in identifying and correct the source of the complex problems, will interact with other divisions, customers and perform extensive research through all account periods and tax types to ensure accuracy when the problem is resolved. The position also researches payments that have been misapplied which requires extensive research of past payments, credits and billings.
Skills Required Performing detailed examinations of state tax documents Working with multiple screens on computers Analyzing and evaluating taxpayer claims Interpersonal relationships Oral and written communication
Skills Preferred Experience working in a fast paced production environment Ability to handle changing priorities to meet required deadlines Ability to do mathematical computations Ability to analyze data and make a decision
Experience Required One year office experience Google work space
Education Required High school diploma or GED
Job Type: Contract
Salary: $17.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Data Entry: 1 year (Preferred)
Work Location: One location