Job Details
Qualifications
- Certified Medical Assistant
- High school diploma or GED
Job Description
PRIMARY FUNCTION:
The Medical Assistant works collaboratively to conduct outreach to patients that have gaps in care and assisting with other population health/value based care initiatives as directed by the Population Health team.
The Medical Assistant will utilize the EMR, as well as a population database of patients, to proactively perform telephonic and in-person outreach to patients in order to assist them in the management of their health conditions and to fill identified gaps in care. In addition, this position assists patients with basic health education. They will also help the patients navigate healthcare systems and provide emotional support though regular phone calls.
ESSENTIAL FUNCTIONS:
Conducts telephonic outreach to patients.
Using existing data analytic tools from payers and internal sources to identify care gaps, initiate outreach with direct patient contact via telephone or electronically to close those gaps
Reviews pertinent medical history, current diagnosis, and pharmaceutical data via EMR including ability to track data (e.g. check if a list of patients has up-to-date labs).
Communicates with physicians and other health professionals to provide case coordination and develop a plan of care that facilitates the efficient use of health care resources.
Promotes wellness and provides education regarding preventative care measures.
Document client activities and communication in established clinical format using PC technology.
Works with Population Health teams and providers to improve performance on value based payer contracts.
Interacts with co-workers, visitors, and other staff consistent with the iSCORE values of Jefferson
Performs other related duties as assigned.
EDUCATIONAL/TRAINING REQUIREMENTS:
High school diploma or equivalent. Graduate of an accredited medical assistance program.
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CERTIFICATES, LICENSES, AND REGISTRATION:
Medical Assistant certification required.
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EXPERIENCE REQUIREMENTS:
3+ years of clinical experience as a practicing MA required.
Basic knowledge of common quality care gaps