Job Details
Qualifications
- Communication skills
- Customer service
- Hospitality
Benefits
- Health insurance
- Paid time off
Job Description
Front Desk Agent
Job Description
The Front Desk position is a key part of the overall success of Days Inn by Wyndham. Often, this is the first and last person a guest comes in contact with. It is very important that the individual possesses a strong outgoing personality, with an ability to pay close attention to details. The successful candidate should be able to work well with others, while demonstrating an ability to work unsupervised. We are proud of our strong reputation of great customer service, and this guides us with everything we do.
Duties & Responsibilities:
- Greet guests in a friendly manner and follow check in/ check out procedures
- Take payments and post accurately to guest accounts
- Follow set polices regarding cash handling
- Communicate with other departments in a friendly and professional manner
- Be aware of local attractions and restaurants and make recommendations to guests
- Handle incoming telephone calls and other guest communication in a discreet fashion
- Accurately communicate with other shifts regarding issues arising from day to day operations
- Understanding employer and guests’ privacy by not disclosing any private information
- Other duties as required on the Check list provided to each shift
Qualifications:
- Previous hospitality experience preferred
- Diploma in Hospitality or related courses an asset
- Strong communication skills in English, both written and verbal essential
- Ability to work in a multi-tasking, fast paced environment
- Demonstrated strong customer service skills
- Ability to work all shifts, including weekends, evenings and holidays
Job Type: Part-time
Pay: $15.50 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- On call
- Weekend availability
COVID-19 considerations:
We still provide facial coverings for guests as well as staff to use if they wish and supply hand sanitizer and increased sanitation in all high touch areas.
Work Location: One location