Job Details
Qualifications
- Bachelor's degree
- Conflict management
- Data collection
- Driver's License
- Interviewing
- Mediation
Benefits
- Flexible spending account
- Health insurance
- Tuition reimbursement
- Vision insurance
Job Description
Salary: $31.59 - $38.48 hourly
Type: Temporary, up to 1 year, limited benefits (2 vacancies)
Application deadline: June 26, 2023
Remote work options available. Remote staff must work and reside within a 100-mile radius of the San Diego Housing Commission.
9/80 Compressed Work Schedule, Office closed every other Friday, 14 paid holidays, 457 tax-deferred savings plan, social security exempt, Tuition reimbursement up to $5,000 annually, Sharp PPO or HMO Plan, Kaiser Permanente HMO Plan, Dental, Vision, and Flexible spending account and more.
To see full benefits package, please visit:
https://www.sdhc.org/sdhc-employee-benefits/
Class Characteristics:
Independently performs a variety of complex, highly responsible, and specialized functions associated with the administration of rental assistance, public housing, and affordable housing programs. The work has technical and programmatic aspects, requiring the interpretation and application of policies, procedures, and regulations and involves frequent contact with staff and the public, as well as performing various research functions. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Housing Assistant class series by performing professional and specialized functions requiring completion of a four-year degree and is specifically assigned to the quality assurance unit. This class is further distinguished from the Housing Supervisor in that the latter is responsible for supervision of lower-level staff.
Examples of Essential Job Functions:
Conducts comprehensive audits of rental assistance client case files to ensure eligibility determinations, rental assistance calculations, case management activities, and documentation are accurate, complete, and in accordance with Commission policies and procedures and applicable funding source rules and regulations; refers problem cases to Housing Supervisors for resolution.
Conducts technical and procedural training programs for new employees and staff, including training on program regulations, policies, and procedures, forms and document processing, database system, interviewing techniques, prioritization of work, and other procedures and applicable skills.
Monitors and assesses progress of new employees during training; determines areas of difficulty and provides additional training and coaching support as needed; revises training curricula and materials to incorporate new and revised regulatory and procedural requirements, policies, and practices.
Evaluates data on section staff productivity and performance quality to identify additional training opportunities.
Conducts administrative reviews regarding the denial of client eligibility for rental assistance and public housing programs; reviews data, evaluates applicable rules and regulations, and makes determinations of client eligibility for program assistance; reviews client intake files for accuracy and completeness and approves processing.
Receives and reviews referrals of alleged program fraud or abuse from Commission staff, calls, representatives of governmental agencies, or the public and determines whether an investigation will be conducted; conducts investigations to determine whether violation of program rules and regulations has occurred.
Establishes formal repayment agreements in restitution for minor infractions or in extenuating circumstances; issues Notices of Intended Action to terminate program participation in accordance with established policies and procedures.
Coordinates the conduct of public housing program case hearings regarding possible fraud, program violations, and similar matters; prepares hearing packets, including a narrative report describing the alleged violation, supporting evidence with comprehensive documentation of the client’s history, and all facts developed through the investigation; reviews packets to ensure completeness, full documentation, and references to applicable policy provisions; represents the Commission in hearings presenting the Commission’s case and questioning witnesses; takes follow-up action as required.
Responds to contacts from clients, property owners, informants, representatives of other governmental agencies, legal counsel for clients, Commission staff, and others; processes subpoenas and forwards documents to the Executive Team and legal counsel; documents procedural errors and other problems in case files and returns them to Housing Supervisors for follow up action.
Monitors and evaluates detailed records for affordable housing projects to verify that property owners are properly following all applicable policies and procedures in determining tenant eligibility and rental amounts.
Conducts annual and quarterly project recertification processes; informs and trains owners of program procedures and required documentation; conducts audits and inspections to resolve discrepancies; conducts investigations of alleged program violations and issues notices to correct problems.
Reviews rent registers and verifies compliance with Fair Market Rent requirements and housing program guidelines to enforce rent restriction and affordability levels; conducts Housing Quality Standard (HQS) inspections and informs property owners of required improvements.
Answers questions and responds to complaints from clients, landlords, and the public; explains Commission policies and procedures and available courses of action; pulls case records, conducts research regarding problems or concerns, and takes follow-up corrective action as appropriate.
Researches, compiles, analyzes, and organizes information and data from various sources on a variety of specialized topics related to assigned areas; develops management reports and recommendations regarding improvements in procedures, control processes, and employee training programs; checks and tabulates standard mathematical or statistical data.
Develops and maintains accurate and detailed records, verifies accuracy of information, researches discrepancies, and records information.
Performs other duties as assigned.
Qualifications
Knowledge of:
Commission administrative regulations, policies, and procedures governing rental assistance program.
Eligibility, recertification, and case management practices and procedures.
Principles, practices, and techniques in conducting investigations, documenting findings for use in administrative proceedings, and conducting administrative hearings.
Conflict resolution and mediation skills.
Applicable Federal, State, and local laws, codes, regulations, and departmental policies, technical processes, and procedures.
Research, statistical, analytical, and reporting methods, techniques, and procedures.
Principles and practices of data collection and report preparation.
Modern office practices, methods, and computer equipment and applications, including word processing, database, and spreadsheet applications.
Principles of business letter writing and record-keeping.
English usage, spelling, vocabulary, grammar, and punctuation.
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Commission staff.
Ability to:
Perform specialized and technical eligibility and case management work with accuracy, speed, and minimal supervision.
Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.
Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations.
Understand the organization and operation of the Commission and of outside agencies as necessary to assume assigned responsibilities.
Effectively represent the division and the Commission in administrative hearings and meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
Compose correspondence and reports independently or from brief instructions.
Make accurate arithmetic, financial, and statistical computations.
Operate modern office equipment, including computer equipment and word-processing, database, spreadsheet, and other software applications programs.
Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
Use English effectively to communicate in person, over the telephone, and in writing.
Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
Education & Experience:
Equivalent to graduation from an accredited four-year college or university with major coursework in planning, social work, business administration, public administration, or a related field preferred, and two (2) years of progressively responsible experience in the administration of housing programs.
Licenses and Certifications:
Possession of, or ability to obtain, a valid California Driver’s License by time of appointment.
Possession of Nan McKay HCV Rent Calculation Specialist certification desirable.