Job Details
Qualifications
- Customer service
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Job Description
Company Description
Talaria is an award winning, fast-growing service provider with an ambitious mission to be the leading national provider for 3PL, distribution, cash management, and related financial services in the cannabis space. Our services include cash-in-transit, cash vaulting, product transport, ATMs, distribution, and home delivery. We currently offer our suite of services in 23 states and are expanding rapidly. We are an entrepreneurial company who moves quickly, we work hard, and our team members span the tactical to strategic daily. We operate with these five core values:
- Integrity – We are open, honest, ethical, and accountable
- Customer Service – We serve our customers with empathy, transparency, and appreciation
- Continuous Improvement – We seek ongoing improvement of products, services, and processes through incremental and breakthrough advances
- Passion – We use our drive and commitment to energize, engage, and win
- Teamwork – We are one team where all are welcomed and respected
If this type of company sounds interesting to you, please consider applying.
Position Summary: Talaria and National Secure Transport is searching for an ambitious, driven individual who can lead our customer service efforts. We’re looking for a person who is dedicated to ensuring our customer’s success by providing proactive and unparalleled support to our customers. Your goal is to provide outstanding customer service during the contract execution, onboarding, issue resolution, answering customer questions, and proactive communication with customers. Furthermore, you will work closely with our Director of Customer Success to support our field teams and help guide recommendations on workflow improvements, develop best practices, and set customer satisfaction goals.
To qualify for the role, the ideal candidate will have proven experience working in a customer service position. In addition to being an excellent written and verbal communicator, you will also demonstrate enthusiasm and confidence in taking on tasks or challenges and excellent interpersonal skills.
What you do:
- Onboard new clients including contract execution and training on the customer portal.
- User creation and activation on the customer portal.
- Successfully manage and resolve customer issues including responding in a timely manner.
- Escalate customer issues appropriately and in a timely manner.
- Create effective customer service procedures, policies, and standards.
- Maintain accurate records and document all customer service activities and discussions.
- Serve as a consultant and trusted knowledge resource for the customer as to how they can best utilize Talaria’s offerings to provide value to their business.
- Proactively engage customers to verify that they are satisfied with our products, service, and support.
- Develop and maintain client relationships.
- Maintain and report customer quality metrics.
- Assist Sales and Success departments with any special projects that come up.
- Assist Sales with Lead Generation
- Attend trade shows on occasion staffing our both and developing leads
Knowledge & Experience:
- A minimum of 3 years of experience in a customer facing role
- Highly organized and able to multi-task
- Self-driven and proactive nature
- Demonstrate leadership qualities
- Patient and active listener
- Experience with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required, as they relate for the use of the Talaria verticals
- Accountability and personal organization are essential
- Experience managing diverse groups and training to company standards
- Experience analyzing and optimizing existing processes in the Customer Success department
- Deep understanding of customer concerns and thoughts regarding the use of Talaria’s verticals, and the ability to troubleshoot as needed
If you meet the above qualifications, we invite you to apply.
EEO: It is the policy of Talaria Transportation LLC not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Customer service: 3 years (Required)
Work Location: Remote