Job Details
Qualifications
- Analysis skills
- Bachelor's degree
- Customer service
- Management
Benefits
- 401(k)
- Health insurance
- Paid time off
Job Description
Green Home Systems
Join a revolutionary solar company for the head position of Call Center Manager. We are energetic to welcome new talent from all over the U.S. to work with our HQ Office in Northridge, CA 91325.
We Welcome You To Apply Today
Recruiting Procedure at Green Home Systems: https://youtu.be/yllUqqV3Qr4
Overview
Green Home Systems Call Center Manager strives to exceed customer expectations and build strong relationships with home-owners. This person will actively identify, self generate, and pursue leads, addressing customer’s questions and concerns. Top performers will have career advancement, leadership, and director opportunities as we continue to grow. We have a proven track record of developing top performers into the top leaders in the industry.
Responsibilities
- Extensive (DAILY) telephone canvassing, outbound dialing, cold calling required
- Setting confirmed appointments of residential solar Green Home Systems and energy efficiency services
- Prospecting for and qualifying leads
- Generating project proposals/quotes for customers
- Analysis of customer’s current and projected electrical usage and financial return on investment
- Logging all communications with customers in CRM contact database (Hubspot)
- Additional duties required as needed
- Assist with implementation of call center strategies & tactics.
- Demonstrate and ensure adherence to all GHS departmental policies/standards.
- Other duties as assigned.
Qualifications
Minimum of two years of college preferred, with the ability to learn the basics of solar, and to perform micro & macro-management
- Bachelor’s Degree in related field or study.
- Minimum 4 years of call center environment or other similar role.
- Experience with data extraction and analysis, data models and database structure & design.
- Knowledge in lead management & dialer
- Excellent communications skills, both written and verbal are required.
- Strong understanding of customer needs and requirements.
- Effective listening and organizational skills.
- Ability to independently prioritize workload.
- Detail-oriented and good problem solving skills.
- Eligible to work in the U.S. now and in the future without sponsorship for employment visa status (e.g. H-1B visa status)
Compensation
GHS approach to compensating our employees is unique and progressive. We offer a workplace that is casual, upbeat and hard working. We strive for quality workmanship and place a large emphasis on customer satisfaction and education. We offer great pay commensurate with experience along with excellent benefits including:
- Competitive Base Salary
- Incentive Bonus Program
- Paid Health Insurance
- Paid Vacation, Sick, and Holidays
See Who We Are
https://youtu.be/bNJIe7IbC6A
Apply Today To Be Selected For Our Call Center Manager Position.
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Benefits:
- 401(k)
- Health insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Atlanta, GA 30339: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Required)
- Bill Analysis: 1 year (Preferred)
- Google Calendar: 1 year (Preferred)
- Customer Service Management: 1 year (Required)
- Solar Emphase: 1 year (Preferred)
- Solar Edge: 1 year (Preferred)
- Solar: 1 year (Preferred)
Work Location: In person