Job Details
Qualifications
- Communication skills
- Live chat
Benefits
- Employee discount
- Happy hour
Job Description
Weezie is looking for a part-time Customer Experience associate to help us provide a best-in-class experience to our customers. As a part-time member of our growing Customer Experience (CX) team in Atlanta, you will be instrumental in bringing the Weezie brand to life by communicating directly with customers to solve real-time issues, answer questions & respond to user feedback. Our goal is to provide our customers with an impeccable experience, exceeding all expectations every time people are in touch with us. We’re looking for an organized task-master who has an enthusiasm for the customer experience.
What you'll do:
Provide an exemplary customer experience by responding to customer inquiries through email, live chat, text, etc.
Handle any and all customer requests including order cancellations, changes, shipping upgrades, etc.
Manage and moderate the customer review process, ensuring all customer feedback is logged and rescinded to
Liaise with the operations team to support customer returns
Assist with bi-weekly Customer Experience reporting, highlighting key insights and trends
Support the Customer Experience team with ad-hoc projects such as customer Surprise & Delight efforts, product launch preparation, carrier claims, etc.
Who you are:
An empathetic and effective communicator who understands each customer’s unique perspective and can adapt communication accordingly
No task too small attitude
Organized, and able to manage multiple tasks at once
You have excellent written, verbal, & listening skills
Positive, enthusiastic, kind, sincere & patient
Flexible, versatile & adaptable - comfortable with a fast-paced environment and some degree of uncertainty
A Weezie customer or brand fan!
What to expect
Immediate start date
At least 20 hours / week (can be flexible on total number of hours, but would like the schedule to be consistent week to week)
While this part-time role can be remote if desired, you will train and spend some time in our Corporate office located in Westside Provisions District
A team that works hard but knows how to #enjoythestay
Generous Weezie product gift upon hire
Generous employee discount for yourself, friends & family
Option to attend corporate team events and happy hours, as desired
Weezie is an Equal Opportunity Employer that participates in E-Verify. Offers of employment are conditioned upon successfully passing a background screening.
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