Job Details
Qualifications
- Bachelor's degree
- Communication skills
- Customer service
- Master's degree
- Process improvement
- Process management
Benefits
- Work from home
Job Description
Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company’s Big, Hairy, Audacious Goals!
Add value by overseeing the development and delivery of training to our Dealers, Sales Force, Servicing and Support Functions. .
Outcomes and Activities:
This position will work from home; occasional planned travel to an office location may be required. However, this position is permitted to work at an office location if requested by the team member.
Develop scalable and repeatable processes that maximize the efficiencies and effectiveness of the team.
Build, maintain and lead an effective training team by applying the concepts of ‘organizational health’ to create a Great Place to Work.
Right People, Right Number, Right Org Design: Ensure your department is staffed with the best people possible, the right number of those people, and that team members are organized in a manner aligned with the work being done (with a span of control that allows leaders appropriate time for ongoing coaching).
Clear Expectations: Ensure each team member has clear expectations of what he or she needs to do to succeed. Expectations should be clearly prioritized, achievable and aligned with company objectives.
Training: Ensure your team members have the appropriate skills to do their job effectively. Support formal and informal training opportunities within your team, where appropriate, to bridge any gaps.
Performance Management: Work with your team members on an ongoing basis to help achieve/exceed agreed expectations (ensuring accountability and coaching throughout). Address substandard performance appropriately; reward and praise excellent performance appropriately.
Right Measures: Establish and maintain a set of department metrics that represent key performance indicators and use those metrics to help drive improvements to Training and Development function.
Right Incentive Plans: Work with Human Resources and leadership to establish incentive plans and recognition programs that motivate the team. Ensure all team members are appropriately compensated.
Right Environment: Lead in a respectful, fair, approachable and trusting manner. Maintain an open and honest dialog with team members and work to ensure team members 1) take pride in their work, 2) feel recognized and appreciated, and 3) enjoy working together.
Right Tools: Ensure your team members have the appropriate tools and resources to do their jobs effectively
Manage and develop a team of Instructional Designers, Trainers and Coordinators.
Act as trusted advisor to the business by supporting the analysis, design and development of training initiatives that improve performance and contribute to intrinsic value.
Resource planning for training delivery across multiple functions of the business.
Evaluation of existing training solutions to measure performance and identify opportunities for improvement.
Plan for and maintain eLearning through CAU.
Partner with internal department such as the Project Management Office, Document Management Program and Corporate Legal to meet the needs of the business while supporting a culture of compliance.
Knowledge and Skills:
Identify opportunities to improve existing training, and to work with company leaders when needed to identify and develop new training.
Positively influence and direct execution of assigned training projects.
Maintain a healthy program of training modules in support of company goals.
Plan and manage recurring training courses in support of new hires and company growth.
Understand and apply concepts from our company business model and operating model.
Maintain productive, fun, trusting and collaborative relationships with employees, peers and customers.
Demonstrate strong leadership, customer service and process management skills.
Requirements:
Bachelor’s degree
3-5 years of leading training teams (design and delivery of training)
3-5 years of successfully managing large training projects and/or processes
Demonstrated ability to manage multiple priorities and projects
Exceptional oral and written communication
Experience creating and monitoring metrics to drive process improvement
Preferred:
Experience managing and developing a team of Trainers and Instructional Designers
Master’s degree
Targeted Compensation: $119,118 - $138,971 base salary + an annual bonus
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Our Company Values:
To be successful in this role, Team Members need to be:
Positive by maintaining resiliency and focusing on solutions
Respectful by collaborating and actively listening
Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
Direct by effectively communicating and conveying courage
Earnest by taking accountability, applying feedback and effectively planning and priority setting
To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:
Identify the Right People by recognizing top talent
Set Clear Expectations by managing change and directing others
Train team members and focus on developing talent
Performance Manage by ensuring accountability and driving results
Create the Right Environment by establishing trust and managing conflict
Maintain the Right Number of team members needed to build an effective team
Expectations:
Remain compliant with our policies processes and legal guidelines
All other duties as assigned
Attendance as required by department
Advice!
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S.
We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.