Job Details
Qualifications
- Communication skills
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Vision insurance
Job Description
This is a fully remote position available to candidates in the U.S.
RSAC is the parent company of the globally renowned RSA Conference - “where the world talks security.” The conference has been running for more than 30 years, and brings together business, policy and technology leaders, luminaries and brightest minds annually, with more than 30,000 participants attending and exhibiting. In 2022, RSAC became an independent company with significant investment from Crosspoint Capital, Symphony Technology Group and Clearlake Capital.
The cybersecurity market is growing quickly, the threat environment is complex and the need for professional development is high. This fuels the need for year-round community to enhance knowledge and nourish the relationships forged at RSA Conference.
RSAC was formed to develop new research and educational offerings, expand the opportunities created by the convening power of RSA Conference and build member communities. As part of this evolution, we are looking for a Member Services Manager to be the main interaction point between RSAC and our subset of our most prestigious members. The right candidate has impeccable relationship building skills and thrives in a collaborative, fully remote, high-growth environment.
Responsibilities:
Build relationships with leading Cybersecurity professionals by directing them to high-value content and by connecting them to other members.
Use data to monitor, and act on, member satisfaction.
Translate explicit and implicit member feedback into member experience improvement requirements.
Work with RSAC leadership, particularly the Chief of Staff, to establish Members Services best practices.
Collaborate with colleagues on other teams to design and execute member engagement programs.
Requirements
5 - 10 years' experience in a customer-facing role, with exposure to cybersecurity a plus
Demonstrated relationship building skills with senior level professionals
Strong professional communication skills
Previous success in building new processes
The pay range for this position is $105,000-$130,000. Within the range, individual pay is determined by factors including job-related skills, experience, relevant education or training and other qualifications of the successful candidate.
We offer a comprehensive benefits package including:
Medical, dental, and vision insurance
HSA with company contribution
Flexible Spending Account
Mental health support
401(k) with company match
Parental leave
WFH stipends
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