Job Details
Qualifications
- Bachelor's degree
- HIPAA
- High school diploma or GED
- Microsoft Access
- Microsoft Excel
- Patient care
- Windows
Job Description
Description:
The Project and Quality Outcomes Assistant’s primary responsibility is to collect and record quality of life data from patients. To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL DUTIES & RESPONSIBILITIES
Collect pertinent quality of life data on subjects to include the following items for quality and outcomes projects within specified time windows and intervals.
Discuss questionable cases with the Project and Quality Outcomes Coordinator as needed to determine subject appropriateness
Assist Coordinator with reporting functions, audits, monitor visits and data findings for specific reports requested
Conduct telephone calls with patients while maintaining a professional, sensitive and courteous tone when asking detailed questions about their medical/work history
Respond knowledgeably to questions and refer/transfer patient questions to the Project and Quality Outcomes Coordinator
Prioritize and plan work activities to document patient information into the Quality Improvement Registry (QIR) database in a timely manner as directed
Adhere to all controls, protocols and Standard Operating Procedures of Semmes Murphey Clinic, Semmes Murphey Foundation, QIR, and Quality Improvement data collection
Maintain flexibility, motivation and drive to continue ongoing training/education involving quality improvement efforts to improve patient care, develop understanding and skills utilizing the automation database, HIPAA, CMS, Coding and all current/future QIR
Conduct one’s self in a professional manner, promoting a positive attitude at all times toward patients, staff, physicians, and external contacts
Responsible for being well versed in database parameters and promote registry with supervisor
Assist in seeking ways to reduce costs and improve efficiency and effectiveness, and complete any additional responsibilities as requested by the Research Project and Quality Outcomes Coordinator
Requirements:
MINIMUM REQUIREMENTS
High school diploma or equivalent
One (1) year experience in data collection
Demonstrated success in providing excellent customer service
PREFERRED
Bachelor’s Degree in Health Sciences or a related field
Experience in a medical environment
Knowledge of medical terminology
KNOWLEDGE, SKILLS & ABILITIES
Highly proficient in Microsoft Office (Access, Excel, Outlook and Word)
Working knowledge of statistics, spreadsheets, internet navigation and computer data entry
Ability to identify anomalies while sorting and analyzing data
Effective communication, both oral and written, with the ability to communicate clearly via telephone
Can manage various responsibilities with multiple deadlines and competing demands
Ability to problem solve and multi-task autonomously
Ability to complete work in a timely manner while maintaining detail and accuracy
Possesses mathematical skills, logical thinking and reasoning abilities
High level of confidentiality and discretion
Ability to work flexible hours within the workweek, evenings and/or weekends
PHYSICAL REQUIREMENTS:
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this position. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job. While performing these responsibilities the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is occasionally required to stand, walk, reach with arms and hands and to stoop. Occasionally, employee will be required to lift items weighing 5 -15 pounds. Vision abilities required by this job include close vision.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work area is fully equipped, well lit and ventilated. The noise level in the work environment is usually quiet to moderate. Interaction with others is constant and interruptive.